Information Technology Support Specialist

Senior Recruitment & Resource Specialist at Yochana IT Solutions INC Responsibilities The Technician needs to have experience in IMACD tasks listed below (IMACD = Install Move Add Change Dispose) Troubleshoot and resolve end users' IT issues on their PCs (Desktop, Laptop, Tablet), Mobile phones, Printers, and Other IT Devices in user’s environment. Support installations, moves, adds, changes, and disposal (IMACDs) requirements. Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds, and changes for all EUC Equipment, Software, and related Services at designated Customer Sites. Coordinate, plan, and schedule IMACDs with all affected IT functions (whether the function is included within the Services provided by Provider, as a Customer-retained function, or a Third Party). Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or business disturbance. Recreate and document the processes to enable IMAC execution for each Software and/or Equipment Component, and obtain Customer's approval for such processes and documentation. Seniority Level Associate Employment Type Contract Job Function Analyst, Engineering, and Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr Yochana