Lead Software Engineer - Dynamics 365

Lead Software Engineer - Dynamics 365 | Publix Super Markets, Inc.

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership. Join a company consistently ranked among Fortune's "100 Best Companies to Work For" and help us build more than great subs—build the future of technology at Publix. We are seeking a Lead Software Engineer to join our Dynamics 365 and Power Platform team. The successful candidate will lead a group of engineers and act as the technical authority for our Microsoft Dynamics 365 Customer Service Premium environment—including Omnichannel, Copilot Voice Agents, Power Automate, and Dataverse. This role involves close collaboration with business and IT stakeholders to design and implement scalable solutions that improve customer experience and enhance operational efficiency throughout Publix. Location: Hybrid (Lakeland, FL) Work Model: Enjoy the best of both worlds—collaborate in person and innovate remotely.

Why Join Us?

• Hybrid Flexibility: Work remotely when you need focus time and join us onsite for high-impact collaboration and brainstorming sessions.
• Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.
• Cutting-Edge AI Projects: Drive innovation in AI platforms, integrating advanced tools and frameworks to solve complex business challenges.
• Empowered Culture: We value autonomy, creativity, and continuous learning—your ideas shape the future of technology in our organization.

Your Impact

• Lead end-to-end planning, delivery, and continuous improvement of contact center technology solutions, driving alignment between engineering execution and business outcomes.
• Design and configure voice and messaging channel experiences, including workstream setup, routing rules, and escalation paths.
• Architect and build Copilot Studio agents, including voice-enabled bots and self-service flows integrated with Dataverse, APIs, and enterprise back-end systems.
• Develop Dataverse solutions including data modeling, security role design, business rules, and custom C#/.NET plug-ins to support scalable, enterprise-grade implementations.
• Build and maintain Power Automate cloud flows and Power Apps (model-driven and canvas) to streamline operations, automate manual processes, and improve agent efficiency.
• Partner with business stakeholders to translate operational requirements into technical solutions and drive adoption of new capabilities.

Required Qualifications

• Bachelor's degree in computer science, business, or a related analytical field or equivalent experience.
• 7+ years of software engineering experience
• 5+ years of hands-on development experience with the Microsoft Power Platform, including Power Automate, Power Apps, and Dataverse.
• 3+ years of experience in Power Automate, with demonstrated experience designing and managing cloud flows with error handling, retry logic, and monitoring.

Preferred Qualifications

• 9+ years of software engineering experience
• 3+ years of experience of Dataverse expertise including data modeling, security models, business rules, and C#/.NET plug-in development.
• 3+ years of experience with Power Platform ALM practices, including environment strategy, solution packaging, and CI/CD pipelines using Azure DevOps.
• 1+ years of experience building conversational AI or self-service solutions using Copilot Studio, including topic authoring, agent actions, and integration with APIs or data platforms.
• 1+ years of experience delivering generative AI or autonomous agent solutions using Copilot Studio, including integration with Microsoft 365 and enterprise systems.
• 1+ years of experience with Dynamics 365 Contact Center, including case management, routing, channel configuration, and agent workspace solutions.

Hours of Work

Minimum of 45 hours per week

Frequency of Pay

Monthly

Minimum Base Pay

10,400

Maximum Base Pay

15,600

Potential Annual Pay with Bonus

135,200 - 202,800

Year End Bonus

As a year-end bonus to associates, Publix issues one month's extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

Benefits Information

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans plan
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: Benefits - Jobs (publix.com)

Travel Frequency

0%

Address

333 E Lemon St

City

Lakeland

State

Florida

Zip Code

33801-5006

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. ***Relocation/Household Good Shipment Allowance will NOT be provided.***

Facility

Lak Publix Technology Hub 2 - B033

Job Category

Publix Technology