Operations Training Specialist [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operations Training Specialist based in United States.

This remote role offers the opportunity to strengthen operational excellence by designing impactful training programs and improving business processes.
The Operations Training Specialist will develop learning solutions, optimize procedures, and support customer service and payroll teams across multiple markets.
This position plays a key role in enhancing employee performance, operational consistency, and service quality through education and continuous improvement.
The successful candidate will combine training expertise, operational knowledge, and technical collaboration skills to drive meaningful improvements.
This role is ideal for a detail-oriented professional who enjoys developing others, solving complex challenges, and working cross-functionally.
The position provides the flexibility of a nationwide remote environment while contributing to services that positively impact communities.

Accountabilities:

The Operations Training Specialist will design, deliver, and improve training programs while serving as a subject matter expert for customer service and payroll operations. This role will support process optimization, documentation management, and technology improvements to ensure efficient and effective business operations.

• Develop comprehensive training curricula tailored to customer service and payroll teams.
• Create engaging learning materials, including training manuals, presentations, and e-learning resources.
• Deliver onboarding and ongoing training sessions using different approaches to support various learning styles.
• Evaluate training effectiveness and implement improvements based on feedback and operational needs.
• Develop, update, and maintain market-specific policies and procedures related to customer service and payroll functions.
• Ensure documentation remains accurate, compliant, accessible, and aligned with operational standards.
• Serve as a subject matter expert on customer service processes, payroll operations, systems, and compliance requirements.
• Stay informed on industry best practices and regulatory updates affecting operational functions.
• Collaborate with technology teams to enhance systems, tools, and solutions supporting customer service and payroll operations.
• Provide operational feedback and recommendations to ensure technology improvements meet business requirements.
• Partner with cross-functional teams to improve workflows, consistency, and overall service delivery.
• Support continuous improvement initiatives across operational processes.

Requirements:

The ideal candidate is an experienced operations and training professional with a strong background in customer service, payroll processes, and employee development. They should be comfortable translating complex information into clear learning materials and collaborating with multiple teams to improve operational performance.

• Associate or Bachelor’s degree in Business, Human Resources, Education, or a related field.
• 3–5 years of experience in customer service and payroll operations.
• Demonstrated experience developing and delivering training programs.
• Strong knowledge of customer service processes, payroll systems, and related technology solutions.
• Excellent written and verbal communication skills.
• Ability to present complex information in a clear and accessible manner.
• Strong organizational and project management skills.
• Proficiency with Microsoft Office Suite and experience using e-learning platforms.
• Strong analytical and problem-solving abilities.
• Detail-oriented mindset with excellent attention to accuracy and quality.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Commitment to continuous learning and professional development.

Benefits:

• Competitive annual salary ranging from $60,000 to $70,000.
• Fully remote work opportunity available nationwide.
• Flexible work environment designed to support work-life balance.
• Competitive benefits package.
• Opportunities for professional growth and career development.
• Supportive and collaborative team culture focused on innovation and impact.
• Opportunity to contribute to meaningful services that support individuals and communities.
• Flexible time off and employee-focused workplace programs.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.