Product Engineering Support

Job Description

Job Description

Payrate: $37.16 - $39.28/hr

Responsibilities:

• Own the physical lifecycle of in-vehicle data loggers on the tractor field test fleet: stage, bench-test, install, remove, recover data from, and redeploy loggers as tractors go on and off test
• Perform first-line troubleshooting on the machine and at the bench (power, ground, wake-up, harnesses, connectors, antennas, modems, storage); verify that expected CAN and Ethernet traffic reaches the logger; capture evidence and escalate to technical owners when the issue is beyond approved procedures
• Build, order, and maintain installation kits (harnesses, mounting brackets, antennas, modems, cables, storage media) and keep spares and inventory available to maintain test capacity
• Issue work requests for logger installations, swaps, and removals
• Monitor incoming data and logger health across the fleet; triage missing or poor-quality data and drive issues to resolution
• Maintain machine-to-logger assignments, logger configuration, and data-routing records 
• Work with stakeholders to define the data collection plan and engineering channel lists; agree on logger mounting strategies and communicate readiness milestones
• Be the point of contact for engineers who need help locating, extracting, or understanding field test data; provide standard data extracts and teach users how to find and use data
• Provide work direction to shop personnel related to tractor installations and harness builds
• Utilize the electronic documentation system to process activities for test scheduling, acceptance criteria, execution, and results
• Document procedures and troubleshooting guides; identify recurring failures and contribute to automation and process improvements that make deployments easier to do and easier to maintain

Required Skills & Qualifications:

• Hands-on electrical troubleshooting skills: reading schematics and pinouts, using a multimeter, diagnosing power, ground, fuse, and intermittent connection problems, and inspecting connector and harness workmanship
• Working knowledge of CAN bus and Ethernet networking sufficient to confirm bus activity, capture a short log, and determine whether the fault is on the machine, harness, network, or logger
• Ability to plan, prioritize, and coordinate multiple concurrent requests from engineers, shops, and test sites
• Excellent writing and oral communication skills
• Ability to effectively collaborate and work with cross-functional teams, including remote technical support groups
• Good negotiation skills

Desired Skills & Qualifications:

• Prior experience with in-vehicle data loggers or data acquisition hardware
• Familiarity with Linux command-line basics, including connecting to a device, checking status, and recovering files
• Familiarity with GitHub or similar configuration management tools
• Experience with cellular modems, antennas, and connectivity troubleshooting
• A desire to improve test processes and data analysis techniques
• Prior experience with CAN based vehicle networks and CAN tools
• Education (Specific Branch of Study, Certificate)
• A bachelor's degree in Agricultural Engineering, Mechanical Engineering, Electrical Engineering, Computer Science, or related field is desired
• An associate degree or equivalent combination of education and hands-on experience in electronics, instrumentation, or data acquisition will be considered

Pay Transparency:  The typical base pay for this role across the U.S. is: $37.16 - $39.28/hr . Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 

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