Community Warranty Manager

SummaryAs a Community Warranty Manager I working for Taylor Morrison you will be responsible for providing excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowner’s warranty service is performed in a timely, efficient, neat, courteous, and professional manner.Job DetailsWhat You’ll DoBecome proficient in data entry into BuildProConduct Taylor Morrison procedures for home reviewsAddress new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty ProgramAcquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirementsAddress new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty ProgramPerform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requestedCoordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s homePerform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requestedAcquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirementsInput and dissemination of warranty tickets and home reviews into BuildPro; distribute to appropriate personnel for completionCoordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s homeManage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claimProvide weekly tracking of all outstanding warranty work orders to the CWM's and update as requiredProcess check requests for building permits and prepare permit submittals and applicationsComplete customer service requests timely and accuratelyOrder, update, and distribute construction related formsPrepare and submit building permitsPerform other duties as assignedAdminister Taylor Morrison’s 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claimPerform other duties as assignedSound Like You?You might be just who we’re looking for if you have…High School Graduate and have a minimum of 18 months of current or recent experience in a customer service-related position with 1 year experience in residential construction preferredExcellent communication skills and ability to ensure customer satisfactionComputer skills and ability to adapt to company systemsPossess time management skillsMust be highly organized and detail orientedProblem solving abilityAbility to multi-task and remain focusedAbility to travel locally to meet with homeownersFLSA Status: Non-ExemptThis position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.Essential Functions:Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.Report to Division/Corporate Office/Community daily and adhere to scheduleAbility to access, input, and retrieve information from a computer and/or electronic deviceAbility to remain poised under all circumstances, diffuse conflict with colleagues and/or customers, and to interact effectively with people in a positive mannerAbility to work well in, and be a solid contributor to, team environments, team meetings, and group projectsAbility to move from task to task without loss of efficiency or productivityAbility to utilize time management skills, to organize and prioritize tasksAbility to adhere to established procedures and protocolsAbility to perform in situations requiring speed, deadlines, or productivity quotasAbility to consider alternative and diverse perspectives, to negotiate, collaborate and incorporate different viewpointsAbility to adjust work habits to fit different tasks and to accommodate unusual and changing situations and schedulesAbility to sit or stand for long periods of time and move around work environment as neededAbility to operate a motor vehicle if applicableComply with company policies and procedurePhysical Demands:Must be able to able to remain in a stationary position up to 50% of the timeThe ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 poundsTaylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.Taylor Morrison is an equal opportunity employer. Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status.#CollegeDiversity #EarlyCareerBenefits of Working With Taylor MorrisonWe are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:Competitive CompensationHealth Care - Medical/Dental/Vision/Prescription Drug Coverage401(k) with Company Matching ContributionsFlexible Spending AccountsDisability ProgramsEmployee & Dependent Life InsuranceVacation & Company HolidaysTuition ReimbursementEmployee Home Purchase Rebate ProgramHome Mortgage ProgramEmployee Assistance Program (EAP) #J-18808-Ljbffr