Field Service Technician-Gigaphoton

Job Location (Short): Pflugerville, Texas, USA, 78660 Requisition ID: 36391 Onsite or Remote: Onsite Position Join Komatsu and Be Part of Something Big! Job Overview Responsible for progressing through structured learning and on-the-job training to support the installation, maintenance, troubleshooting, and repair of equipment, machinery, and technical systems at customer sites. This role is designed to develop the foundational technical, safety, and customer service capabilities required for advancement to the Field Service Engineer position. Key Job Responsibilities Participate in structured training to develop technical proficiency in preventive maintenance, troubleshooting, laser theory, parts identification, tooling, and installation procedures. Assist with on-site installation, maintenance, and repair activities in accordance with established procedures, safety requirements, and customer expectations. Learn to use required service tools, systems, and software, including Windows-based applications, Microsoft Outlook, Microsoft 365, OneDrive, and designated technical analysis tools. Research and help resolve hardware and software issues under the guidance of experienced field service personnel. Support root cause analysis by gathering data, documenting findings, and contributing to corrective action planning as directed. Provide logistics support, including moving parts into position at customer sites, coordinating shipment of parts, and documenting parts identification and replacement activity. Maintain training schedules, track on-the-job development, and demonstrate continuous improvement in technical capability and job performance. Communicate and escalation issues promptly to supervisors or designated team members to support timely problem resolution. Work overtime as needed to meet business and customer requirements while maintaining compliance with all safety standards and procedures. Qualifications/Requirements Required Skills: High school diploma or GED required; associate degree, military experience, or comparable technical training preferred. Demonstrated aptitude, initiative, and willingness to learn in a technical service environment. Preferred Skills: Effective verbal and written communication skills. Ability to develop knowledge of laser theory, installation processes, and maintenance practices. Ability to learn and apply designated technical systems and analytical tools, including eGwork, Nettool, ReDeeM, Fabscape, macros, and related applications. Ability to learn and perform specific portions of Field Service Technician duties in accordance with prescribed methods and standards. Ability to develop troubleshooting skills for diagnosing and resolving computer hardware and software issues. Demonstrated potential to develop effective time management, problem-solving, troubleshooting, and multitasking skills. Critical thinking skills and the ability to progress in learning during the first year in the role. Additional Information Physical movement requirements include the ability to remain in a stationary position, move throughout the work area, access equipment and materials, and travel within customer or company facilities as needed. Mental Requirements: Ability to read, comprehend, and apply technical documents, procedures, and data. Ability to develop strong problem-solving skills, maintain concentration, and apply close attention to detail when addressing technical issues. Strong organizational skills and the ability to manage multiple priorities effectively. Ability to communicate clearly and professionally with internal and external customers. Ability to follow established processes, protocols, and safety requirements. Ability to apply established procedures accurately and in a timely manner. Ability to inspect work areas and identify potential safety concerns.Ability to manage workload demands, competing priorities, and ambiguity in a professional manner. Ability to complete work within established deadlines. Ability to remain composed and professional in situations involving stress, deadlines, or challenging interactions. Ability to manage priorities effectively to achieve targeted performance outcomes. Ability to maintain effective and collaborative working relationships with managers, peers, customers, and other stakeholders, using tact and professionalism as appropriate. Ability to recognize how communication style and behavior affect others and adjust appropriately to support effective teamwork. Demonstrates self-motivation, sound professional judgment, and leadership potential appropriate to the role. Demonstrates accountability for work quality, accuracy, and follow-through. Company Benefits Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well‑being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment. 401k and/or employee savings programs Employee time off (vacation and designated holidays) Employee and family assistance programs Disability benefits Life insurance Employee learning and development programs Diversity & Inclusion Commitment At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together. Company Information Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at . EEO Statement Komatsu is an Equal Opportunity Workplace and an Affir­­ative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr Komatsu America Corp.