Service Consultant

divh2Service Consultant/h2pAs a Service Consultant, you will be the trusted link between customers and our skilled technicians, ensuring every interaction reflects CarMaxs commitment to honesty, transparency, and exceptional service. In this dynamic role, youll guide customers through the service and repair processbefore, during, and afterdelivering clear communication and personalized support. Your ability to balance technical details with a customer-first approach will make every experience seamless and rewarding./ppAt CarMax, we are the nations largest retailer of used cars with stores from coast to coast, and we are still growing. Were rethinking the way people buy cars and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether youre advancing your career or growing your skillset, we are here to drive you forward./ph3Role Responsibilities/h3ulliWelcome and engage customers with professionalism and empathy, ensuring a positive service experience from start to finish/liliAccurately document customer concerns and create detailed repair orders for technicians and provide timely updates on vehicle status, meeting all communication commitments/liliConsult with customers on recommended repairs and explain service details clearly/liliReview completed work for accuracy and prepare invoices for billing/liliProcess service payments and manage cash transactions responsibly/liliCoordinate workflow efficiently to maintain productivity in a fast-paced environment/liliFollow CarMax Environmental, Health and Safety (EHS) requirements and maintain a clean and orderly work area./li/ulh3Required Qualifications/h3ulliStrong interpersonal and communication skills with proven ability to deliver outstanding customer service/liliProficiency in telephone etiquette and active listening techniques/liliAbility to interpret and record data accurately while using intermediate computer skills/liliComfort working collaboratively across departments in a high-energy environment/liliFlexibility to work varied shifts, including nights, weekends, and holidays/liliCommitment to standards and adherence to CarMax policies and procedures/liliCapability to stand or walk for extended periods and work in both indoor and outdoor conditions/li/ulpAt CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nations largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For and are committed to helping our communities thrive./ppAs an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels changesparking ideas, overcoming challenges, and shaping whats next. Join us in creating a better future for our company, our customers, and the communities we call home./ppCarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law./ppUpon an applicants request, CarMax will consider reasonable accommodation to complete the CarMax Job Application./p/div