Product Owner - Construction SaaS

Role Purpose The Product Owner – Construction SaaS is responsible for owning the day-to-day discovery, definition, prioritisation and delivery of high‑value product outcomes for CDE and related SaaS product capabilities. CDE represents a significant income stream for the business, so the role must balance customer value, commercial impact, product quality and delivery pace. The role acts as the execution bridge between Product Management, customers, delivery teams, product marketing and commercial stakeholders, ensuring that the product backlog is clear, commercially aligned, technically feasible and grounded in real construction workflows. The role focuses on understanding real customer needs, translating them into prioritised product outcomes, and ensuring consistent, high‑quality delivery through remote, multi‑disciplinary teams. A core expectation of the role is to apply Jobs To Be Done (JTBD) , structured client discovery, and strong information management principles within the context of complex construction and infrastructure delivery. A deep understanding of the industry will be needed. This is an experienced, hands‑on Product Owner role for someone who can operate confidently under pressure, make clear prioritization decisions, engage directly with demanding clients, produce detailed feature requirement documentation, and help translate product strategy into shippable SaaS releases. Key Accountabilities Product Ownership, Backlog Management & Delivery Execution Act as the accountable Product Owner for assigned SaaS product areas, translating product strategy into a clear, prioritized and delivery‑ready backlog Own and manage the product backlog, including: New product features Customer‑requested enhancements Customer‑raised bugs Regression defects Technical debt Produce high‑quality user stories, epics, acceptance criteria, release notes and detailed Feature Requirement Documents that engineering, QA, UX, product marketing and stakeholders can act on without ambiguity Ensure backlog items are: Refined Prioritised Estimated Ready for delivery Use Jira, GitHub or equivalent Agile delivery tools to manage backlog health, sprint readiness, delivery status, dependencies, release scope and traceability Balance competing demand between: Bugs vs features Customer requests vs strategic roadmap Speed vs quality vs long‑term maintainability Jobs To Be Done (JTBD) & Problem Definition Apply Jobs To Be Done (JTBD) thinking to: Identify the underlying problems customers are trying to solve Avoid solution‑led or feature‑led decision making Focus on outcomes rather than requests Produce clear JTBD statements defining: Job Desired outcome Context and constraints Use JTBD insights to: Shape backlog themes Inform prioritisation decisions Evaluate feature value Client Discovery, Engagement & Customer Advocacy Plan and run structured client discovery activities , including: Interviews and workshops Workflow walkthroughs Pain‑point and constraint analysis Regularly present: Product updates New features Roadmap slices Act as the primary product contact for customers, managing expectations clearly and professionally Translate customer feedback into: Validated product needs Prioritised backlog items Ensure commitments to clients align with agreed governance and strategy Lead detailed client engagement across discovery, requirements validation, demonstrations, adoption feedback and post‑release review, ensuring customers feel heard while maintaining product discipline Product Marketing, Go‑to‑Market & Commercial Alignment Support product marketing and go‑to‑market activity by clearly articulating customer problems, product value, release benefits, differentiators and adoption messages Work with Product Managers, sales, customer success and marketing stakeholders to prepare launch materials, client‑facing product narratives, demos, FAQs and release communications Contribute to pricing, packaging, adoption, usage and value‑realization discussions by providing evidence from clients, product data and market insight Track feature adoption, customer feedback, product usage and commercial impact to inform prioritisation and future roadmap decisions Construction Industry Understanding Develop a strong understanding of: Construction and infrastructure project lifecycles Design, delivery, and operational phases Contractor, client, consultant, and supply‑chain perspectives Understand the realities of construction environments, including: Programme pressure Commercial constraints Contractual obligations Regulatory and assurance requirements Ensure product decisions are practical, usable, and grounded in construction workflows Information Management Principles & Standards Build a deep working understanding of information management (IM) principles, including: Information as a structured project asset Ownership, lifecycle, and accountability Data quality, traceability, and auditability Develop familiarity with recognised standards and practices, including: ISO 19650 principles Common Data Environment (CDE) concepts Metadata, naming, and classification Ensure product features: Support compliant information workflows Reinforce, not undermine, information governance Work with the Strategic Product Director to ensure product decisions align with the wider information and data strategy Delivery Coordination & Agile Working (Developing) Work with remote engineering teams operating in: Sprint‑based delivery Hybrid / Kanban‑style approaches Participate in and support: Backlog refinement Sprint planning Reviews and demonstrations Track delivery progress, dependencies, and risks Escalate delivery issues appropriately and early Build practical understanding of: Agile delivery principles Incremental value delivery Prioritisation under constraint AI Product Capability & Innovation Bring awareness of AI‑enabled product opportunities, including workflow automation, intelligent recommendations, data extraction, summarization, predictive insights and assisted decision‑making Work with technical stakeholders to define responsible, practical and user‑centered AI features that solve real construction and information management problems Understand the importance of data quality, explainability, security, permissions and governance when shaping AI‑enabled product capabilities Cross‑Product & Integration Awareness Develop awareness of: Product integrations Data flows across platforms Inter‑product dependencies Identify potential integration impacts of new features Support consistency and reuse across products where possible Governance, Reporting, Planning & Stakeholder Management Provide clear, structured updates on: Backlog health Delivery progress Risks and trade‑offs Create and maintain clear delivery plans, release plans, prioritisation rationale, decision logs, dependency maps and RAID‑style reporting where required Prepare materials for: Product reviews Client sessions Internal governance forums Work closely with: Strategic Product Director (primary escalation, strategic alignment and decision authority) CPTO (technical oversight) Skills & Attributes Essential Strong analytical and problem‑solving skills Clear and strong written and verbal communication in English Confidence presenting to stakeholders and clients High learning agility and resilience Comfort working with remote, distributed teams Product Qualification 5+ years’ experience in SaaS product ownership, product management, business analysis or agile product delivery, ideally within construction technology, engineering, infrastructure, information management, CDE, BIM or project delivery software Proven ability to write detailed feature requirements, user stories, acceptance criteria and release‑ready documentation in excellent written English Strong working knowledge of Jira, GitHub, Azure DevOps or similar tools for backlog management, sprint planning, issue tracking and delivery reporting Experience working with Product Managers and contributing to roadmap planning, GTM readiness, product marketing input and product performance reporting Confident client‑facing communicator with excellent spoken English, able to facilitate workshops, manage challenging conversations and present product decisions clearly Highly organized planner who can manage competing priorities, ambiguity, pressure, stakeholders and deadlines without losing delivery discipline Exposure to AI‑enabled products, data‑led product development, workflow automation or intelligent SaaS features is highly desirable #J-18808-Ljbffr