Mission Assistance Representative

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Because of Young Life's exclusive Christian purposes of evangelism and discipleship as set forth in its Articles of Incorporation and in these Bylaws, and to reflect what has always been and will continue to be the position of Young Life, specifically the Christian belief that each and every employee and volunteer of the corporation should minister as a servant of God with the primary responsibility of proclaiming the gospel of Jesus Christ and, as such, is an integral part of the Christian mission and ministry of the corporation,
Young Life shall only employ individuals or enlist volunteer leaders who: (a) profess a belief in Jesus Christ as their personal Savior and Lord; and (b) subscribe to the statements and policies required of all Young Life staff, including the Young Life Statement of Faith. Therefore, employees and volunteers of Young Life, during working and nonworking hours, shall: (i) be ready, willing and able to fulfill such ministry functions as may be required by the organization; (ii) refrain from conduct and statements that detract from the biblical standards taught and supported by Young Life, and (iii) abide by all policies and practices of Young Life including, without limitation, those related to religious belief or ministry activities.

At Young Life, our mission is to introduce adolescents to Jesus Christ and help them grow in their faith. We invite you to join us in this life-changing work, building relationships and creating spaces where young people feel seen, known, and loved.

Essential Duties :

Customer Service

• Represent Young Life Mission Services in an efficient, professional manner to donors, parents, friends of Young Life, and Young Life staff and volunteers. Create and maintain excellent customer relations.
• Supports the main Young Life # that directs into mission services and email requests from the contact page on younglife.org.
• Provide timely and Christ-like basic level front line support to Young Life customers through email and phone interactions.
• Accurately route calls to the appropriate person or department when needed.
• Respond to and accurately route email correspondence from Staff Resources and the Young Life website to the appropriate person or department.
• Assist donors with a variety of support to include (but not limited to):
  • Updates to contact information and combining duplicate records; verify accuracy of donor information on file
  • Technical online giving support; to include general navigation on how to give a gift (search for areas, staff, etc), online giving account access and password resets
  • General receipting/year-end gift summary questions or request duplicate receipts/year-end summaries
  • Changes to recurring gifts
  • Accepting new donations via phone
  • Research, request and process corrections to giving history
• Assist field staff with general YL Connect questions surrounding donor/database data.
• Maintain confidentiality of all aspects of contact and financial data.
• Maintain tracking records of calls, when necessary.

Data Management

• Perform daily Quality Control process on donor information for transactions marked special handling. Ensure contact information is spelled correctly and that greetings are correct.
• Perform donor database, Mission Directory and Lawson database maintenance to meet input standards and database requirements.
• Responsible for responding to and processing field requests for combining duplicate account/contact records. Technical skills required to manage the complex merging process; extreme accuracy is required. Adhere to policies on what records are allowed to be merged and maintain the integrity of the contact data.
• Assist with various database clean-up projects and other assignments as needed.

Mission Services Support

• Be knowledgeable on communications sent out from mission services in order to provide support to callers.
• Sort and deliver all incoming Financial Services' mail on a daily basis.
• Provide backup assistance for the Financial Services' check-run processes.
• Review, process/distribute mail items in "Without Money Queue" from CDS on a daily basis.
• Process address updates for undeliverable mail from mission services mailings (i.e. Relationships magazine, appeals, donor receipts).
• Other projects/duties as assigned.

Working Conditions :

• Individual will be sitting at his/her desk the majority of the day; must be able to sit for long periods of time.
• Individual will have specific scheduled support times and scheduled lunches.

Education :

• Minimum of a high school diploma or GED.

Experience Required for the Job :

• Some customer service experience preferred.
• Ability to work in highly technical software.
• Must have strong verbal and written communication skills.
• Ability to pay extreme attention to detail and handle daily multi-tasking.
• Excellent professional communication skills (verbal and written).
• Successfully prioritize and accomplish tasks in a fast-paced, detail-oriented work environment.
• Strong organizational and problem solving skills.
• Must have strong Internet navigation skills.
• Must be a team player.
• Has a desire to learn, help others and serve as a resource.
• Proficiency in Microsoft Office Suite, especially Word and Excel.

Job Specific Working Conditions:

The anticipated hourly rate for this position will range from $14.30-$ 17.85 depending on relevant education, experience, and location.