Advanced Field Service Engineer - Louisville, KY

Advanced Field Service Engineer

As an Advanced Field Service Engineer here at Honeywell, you will be responsible for troubleshooting and resolving complex technical issues, system design and evaluation, project management, and advanced system configurations to assist our Pro-Watch and MAXPRO customer base. You will work directly with the Value-Added Reseller and End User, as well as members of various departments within the Managed Services team including but not limited to Technical Support, Quality Assurance, Engineering, Learning Solutions, and Advanced Services.

15% air or car travel is required to customer sites. You will receive a Honeywell travel and expense card and company vehicle to be used within the guidelines of Honeywell T&E and fleet policies.

Responsibilities

KEY RESPONSIBILITIES

• Subject matter expert for Pro-Watch and MAXPRO related projects
• Hosting technical advisement calls and ownership of call agenda
• Troubleshooting Pro-Watch, MAXPRO, and third-party security system issues – OS, Database, Services, Network other
• Provide software and database expertise to customers and VAR project resources
• Provide cybersecurity system hardening recommendations
• Provide reporting on system support progress and set action items
• System design and planning
• Develop and implement system maintenance strategies
• Evaluation, optimization, and development of access control business processes.
• Conduct training sessions for both VAR's and End Users

Qualifications

YOU MUST HAVE

• 3-5 or more years' experience in providing technical solutions directly to customers in the security industry
• 3-5 or more years' experience in technical project management
• Excellent problem-solving and troubleshooting skills
• Ability to manage issues to a successful resolution and provide project subject matter expertise
• Familiarity with ProWatch access control security software and MAXPRO video management software
• Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders

WE VALUE

• Windows Server knowledge or certifications
• VMWare / Server Virtualization knowledge
• Network planning and design knowledge or certifications
• Microsoft SQL knowledge or certifications
• Cyber Security certifications
• Demonstrated success in managing projects
• Ability to develop strong, long-term customer relationships
• Excellent presentations skills with ability to communicate with all organizational levels
• Ability to adapt quickly to new technologies
• Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field.