Operations Manager

Description MULTIPLE POSITIONS AVAILABLE Employer: AMAZON.COM SERVICES LLC Offered Position: Manager III, Operations Job Location: Wilmington, Ohio Job Number: AMZ9675064 Position Responsibilities: Serve as the Subject Matter Expert (SME) leader for air gateway and ramp/ground operations in terms of regulatory compliance items, investigations, weight and balance, Quality Assurance, and maintaining the integrity of the Ramp Load Verification Process. Own and develop PMV content for ramp standards. Integrate ramp operations into AIR’s ground operations manual and develop long‑term AIR ramp ops strategy. Develop scalable, automation-centric business tools for integrating ramp operations, to include processes for vetting air carrier requirements and internal AIR standards. Project manage ramp-related initiatives, simplify existing processes, and develop global standards for AIR’s global network. Work with teams in corporate, ramp/ground operations teams, aircraft weight and balance, aviation training, partner air carriers, and other ground operation stakeholders to develop scalable long‑term AIR program improvements. Create and report on metrics and write program/project business and safety communications to improve compliance. Research and understand business/customer needs to develop a long‑term program development plan, including drafting pmv procedures, developing standup training mechanisms, and writing whitepapers. Position Requirements: Bachelor’s degree or foreign equivalent degree in Aviation Management, Operations Management, Business Administration, or a related field and three years of experience in the job offered or a related occupation. Must have three years of experience in the following skill(s): (1) program or project management, including owning strategy, end‑to‑end delivery, and communicating results to senior leadership; (2) using data and metrics to determine and drive improvements; (3) implementing repeatable processes and driving automation or standardization; (4) experience with an aviation cargo operations or Part 121 air carrier program; (5) experience in ground/ramp leadership, aviation training, or air cargo. Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. 40 hours / week, 8:00am-5:00pm, Salary Range $116,917/year to $136,500/year. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit: Basic Qualifications Position Requirements: Bachelor’s degree or foreign equivalent degree in Aviation Management, Operations Management, Business Administration, or a related field and three years of experience in the job offered or a related occupation. Must have three years of experience in the following skill(s): (1) program or project management, including owning strategy, end‑to‑end delivery, and communicating results to senior leadership; (2) using data and metrics to determine and drive improvements; (3) implementing repeatable processes and driving automation or standardization; (4) experience with an aviation cargo operations or Part 121 air carrier program; (5) experience in ground/ramp leadership, aviation training, or air cargo. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Preferred Qualifications Please see job description and the position requirements above. #J-18808-Ljbffr