Personal Banker

Since its inception in 1973, the shareholders and management of NBT Financial Bank (NBT) have maintained the same long-term vision for the bank. We are a locally owned, independent, community bank that intends on providing prompt, courteous service to our customers, and looks to establish long-term relationships with those we serve. NBT is a community bank, which means we believe in serving and supporting the markets where we are located. NBT strongly encourages all employees to take an active role in the communities they serve. There will be multiple opportunities throughout the year where NBT will ask for employee volunteers to help at events the bank has sponsored. These are great opportunities for NBT employees to serve our communities, while also spreading NBT’s brand. NBT also has a Community Involvement Program, where employees can earn additional PTO by volunteering at qualified events. Classification: Non-Exempt Reports to: Branch Manager Summary/Objective Provides quality service by assisting customers accurately and efficiently, and develops long-term customer relationships. Oversee the receiving and paying of money to bank customers, and ensures that accurate record keeping of deposits and withdrawals, negotiable instruments, and other bank transactions is maintained. Perform a broad variety of customer service activities, such as assisting walk-in customers as well as telephone customers with account problems and questions. Perform duties, which include opening new accounts, closing accounts, and advising customers on all bank services. Primary Responsibilities: Opens consumer and commercial accounts Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performs all regular teller duties including accepting deposits, cashing checks, and performs various customer service-related duties. Performs operational duties as required, which may include: vault operations, ordering and shipping cash, ATM settlement, research teller differences, and completing various reports. Responsible for opening, closing and maintaining individual and commercial deposit accounts, as well as other retail banking products and services. Must obtain appropriate BSA information and business documents for account opening. Prepares all paperwork and assists the customer in signing the documents. Full knowledge of personal and business banking products offered, taking a personal initiative to stay updated on any changes. Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures, with a willingness to participate in educational opportunities. Performs other related duties as assigned by management. This position operates in a professional environment in the branch bank lobby and behind teller line. Position Qualifications Must have the ability to ensure that appropriate efficiency, accuracy, and customer service is provided to customers to ensure that the bank’s goal of “Exceeding Expectations” is met. Must have the ability to demonstrate accuracy and efficiency in a fast-paced environment. Must have the ability to maintain a high level of confidentiality. Must have the ability to speak, read and write proficiently in English to communicate and interact with customers and bank staff. Must be organized to effectively perform the variety of tasks the position requires. Must be skilled in communicating with customers and co-workers in courteous and professional manner. Must be skilled in effectively listening to customers and making appropriate referrals Must have the ability to maintain regular and reliable attendance, and the ability to work flexible hours, including weekends (if needed). Must be willing to take initiative to learn new tasks and accept new responsibilities. Must quickly grasp and retain the concepts that are foundational to effectively function in this position. Must have the ability to make judgments within the scope of authority Travel No travel is expected for this position, except for occasional travel to the Operations Center for training. Required Education and Experience High school graduate or equivalent. A minimum of 24 months of prior banking experience is preferred. Cash handling and customer contact experience preferred. Physical Demands The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. The employee will frequently sit or stand for extended periods of time and must be able to remain in a stationary position. The employee will frequently move about inside the office setting to access office equipment, file cabinets, etc. The employee will frequently communicate and interact with bank staff and customers and must be able to exchange accurate information. The employee will occasionally be required to move bank/office equipment weighing up to 30 pounds across premises. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employees for this job. Duties, responsibilities and activities may change at any time with or without notice. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, (including pregnancy) age, national origin, disability, genetic information, protected veteran status, or protective hairstyle and any other characteristic protected by federal, state or local laws. A disabled individual requiring reasonable accommodation shall not be denied the opportunity due to a disability. The applicant should contact Human Resources if reasonable accommodation is required during the application process at View phone number on click.appcast.io). All offers for employment with NBT Financial Bank are contingent upon the candidate having successfully completed a criminal background check. NBT Financial Bank will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal law, including Section 19 of the Federal Deposit Insurance Act. NBT Financial Bank is an Equal Employment Opportunity/disability/protected veteran status employer. #J-18808-Ljbffr NBT Financial Bank