General Manager

Funeral Home Location ManagementOur associates celebrate lives. We celebrate our associates.Provide guidance and direction to location leadership in order to effectively and profitably manage the business, finances, marketing, customer growth, and people resources. Provide direction and assistance with short-term planning as well as the achievement of annual sales revenue, production targets, and Profit & Loss (P&L) goals. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manages location management at multiple locations and multiple lines of business within the Funeral Home industry.Job ResponsibilitiesBusiness and Financial ManagementWork with Market Leadership to understand long-term and short-term business goals and operational priorities in order to provide guidance to location leadershipProvides advice, guidance, and approves annual business plans, budgets, financial, production, and revenue goalsAccountable for monitoring and achieving annual financial goals within Area of Responsibility (AOR)Responsible for transferring financial knowledge and how daily activities impact financial outcomes to location leadership to facilitate making appropriate sustainable business decisionsApprove expenditures and invoicesProvides marketing, advertising, community, and customer guidance to location leadershipLeverages corporate and market resources to expand brand and product awareness in order to increase sales and market shareDevelop and implement plans to improve customer satisfaction index and on-line community reviewsResolves complex problems providing resolution guidance to location leadership and empowering accountabilityAssure the location's operating practices comply with applicable federal & state regulations and Company policiesAssure safety, quality control, and compliance standards are adheredCollaboration and CommunicationCollaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancementsWork with Market Leadership and Corporate Departments on product, process, and technology needs and improvementsDevelop and implement communication plans for key initiatives and change managementOversee implementation of initiatives and manage change providing leadership and guidance as needed.Responsible for communicating long-term strategy and annual goals to location leadership; assist staff with further cascading and messagingPeople DevelopmentDevelop a strong, trusting, empowered, and reliable teamUnderstand team members career aspirations and provide assignments to develop skills and/or close gapsConstructively address issues and provide tangible and appropriate feedbackDevelop frontline supervisors' proactive and collaborative management style in order to increase employee engagement and minimize turnoverMonitor training and licensing requirements ensuring staff is re-trained/licensed prior to expirationResponsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staffEstablishes pay, recommends pay increases, special pays, and career advancementsDiscipline staff as necessaryWrites development plans to close behavior or skill gapsCollaborates with Human Resources throughout discipline, development, and termination processesRecommends and discusses terminations with Market LeadershipMinimum RequirementsEducationHigh School Diploma or equivalent requiredTechnical schooling diploma Funeral Services/Mortuary Science preferredBachelor's degree in Mortuary Science where required by state lawPursuing an Associate's Degree in Finance, Marketing, Business or related discipline strongly preferredCertification/LicenseApplicable state Funeral Director licensure requiredExperienceAt least eleven (11) years industry experience with progressively increased customer facing responsibilities withAt least six (6) years experience managing people and effectively managing budgets and expense control requiredKnowledge, Skills and AbilitiesKnowledge of industry competitive pricing, demographic patterns, and market competitionKnowledgeable in Financial and Business acumenProfessional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriersProficient in MS Office suite including Outlook, Word, Excel, and PowerPointWork HoursWorking beyond "standard" hours as the need arisesTravel up to 75%Postal Code: 79407 Category (Portal Searching): Operations Job Location: US-TX - Lubbock