Lead IT ServiceNow Process Strategist

Job FamilyIT - GeneralAbout Us At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. Who We Are We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life. Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them. We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms. What We Do Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs. Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com.  Job Description SummaryThe role of Lead IT ServiceNow Process Strategist is focused on shaping the enterprise strategy, governance, roadmap, and value realization of the ServiceNow platform. The role will help ensure the platform supports business priorities, enterprise architecture standards, operational excellence, resilience, and measurable outcomes.Serving as the strategic bridge between business priorities, enterprise processes, and technology capabilities, this role partners with leaders, architects, process owners, and external partners to define the platform vision, roadmap, operating model, and investment priorities.Job Description ResponsibilitiesDefine and maintain the ServiceNow strategy, roadmap, governance model, and operating framework.Align platform investments and capabilities with business priorities, enterprise technology strategy, architecture standards, cybersecurity requirements, and operational needs.Assess emerging capabilities and industry trends to recommend future-state opportunities and priorities.Drive platform adoption and process standardization across service management, operations, asset management, and enterprise workflows.Partner with operations and engineering teams to improve service stability, automation, reliability, and customer and employee experiences.Identify opportunities to improve service quality, reduce operational risk, and simplify how work is delivered.Partner with resilience, business continuity, disaster recovery, risk, and compliance teams to strengthen operational resilience through ServiceNow.Enable critical service mapping, dependency management, testing, reporting, and governance through a unified platform approach.Align relevant platform capabilities with evolving business and regulatory requirements.Guide responsible adoption of ServiceNow AI, intelligent automation, and workflow capabilities.Identify and prioritize use cases that improve productivity, service delivery, decision-making, and operational efficiency.Partner with architecture, security, data, and governance teams to establish practical adoption standards.Strengthen ServiceNow data and architecture practices, including CMDB, CSDM, Service Mapping, asset data, and platform governance.Collaborate with architecture and data teams to improve data quality, platform scalability, reporting, analytics, automation, and AI readiness.Advise business and technology leaders on platform priorities, investments, roadmap decisions, and process improvements.Develop business cases and value measures that connect platform investments to business outcomes.Build alignment across teams to increase adoption, reuse, and enterprise value.QualificationsBachelor’s degree in Information Systems, Computer Science, or a related technical field, or an equivalent combination of education and experience.Minimum of seven years of related experience in technology strategy, architecture, consulting, service management, technology operations, or platform delivery.Broad knowledge across technology disciplines, including cloud, infrastructure, applications, data, networks, and workforce technologies.Strong understanding of technology architecture principles and enterprise technology strategy.Demonstrated ability to translate complex technology information into clear recommendations and practical solutions.Strong written and verbal communication skills, including the ability to articulate strategy to technical and business audiences.Strong planning, analytical, integrative, and strategic-thinking skills.Ability to quickly learn and apply new concepts and coach others on technologies and strategies.Ability to influence decisions and build consensus across large, diverse stakeholder groups.Preferred QualificationsExperience developing or guiding a ServiceNow process strategy, roadmap, governance model, or operating framework.Knowledge of ServiceNow capabilities such as ITSM, ITOM, ITAM, CMDB, CSDM, IRM, operational resilience, or enterprise workflows.Experience working with public cloud providers or cloud technologies, including Amazon Web Services or Microsoft Azure.Experience with enterprise service management, platform adoption, process standardization, or value realization.Familiarity with ServiceNow AI, workflow automation, analytics, or intelligent automation.ServiceNow certifications or experience supporting a complex enterprise implementation.Working ConditionsHybrid-Office Environment (Tuesdays, Wednesdays, Thursdays)Occasional Travel <10%This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.CompensationThe Salary for this position generally ranges between $122,000- $155,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.This is a hybrid position requiring three days in office per week in one of our hub locations (Philadelphia, PA; Cedar Rapids, IA; Denver, CO). Relocation assistance will not be provided for this position.About the Function Enterprise Technology is a global Aegon/Transamerica organization that enables the business to move quickly and deliver the best possible outcomes for clients, while keeping their information safe and secure.With more than 1,000 employees across the UK, US, Netherlands, Hungary, Spain, and Hong Kong, Enterprise Technology is a diverse, global team. Our experts work across areas such as application development, information security, infrastructure, data & analytics, risk & controls, program management, and architecture. We offer a wide range of career opportunities and are committed to supporting employee development.Curiosity is the quality we value most. Much of our work involves solving complex problems, applying knowledge in new ways, and continuously improving how we operate. As technology evolves rapidly, we look for inquisitive people who are confident challenging the status quo and helping us drive change.What We Offer For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. Compensation Benefits Competitive Pay Bonus for Eligible Employees Benefits Package Pension Plan 401k MatchEmployee Stock Purchase PlanTuition ReimbursementDisability InsuranceMedical InsuranceDental InsuranceVision InsuranceEmployee DiscountsCareer Training & Development OpportunitiesHealth and Work/Life Balance Benefits Paid Time Off starting at 160 hours annually for employees in their first year of service.Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.Adoption AssistanceEmployee Assistance ProgramBack-Up Care ProgramPTO for Volunteer HoursEmployee Matching Gifts ProgramEmployee Resource GroupsInclusion and Diversity ProgramsEmployee Recognition ProgramReferral Bonus ProgramsInclusion & Diversity We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women. To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all. Giving Back We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.    Transamerica’s Parent Company Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.   * As of December 31, 2023SummaryLocation: Cedar Rapids, Iowa; Denver, Colorado; Pennsylvania - Working From Home; Philadelphia, PennsylvaniaType: Full time