Clinic Receptionist

We are hiring a Clinic Receptionist to provide coverage for Philadelphia FIGHT's Department of Behavioral Health . Receptionists offer friendly, courteous and confidential assistance to all visitors and/or patients upon arrival/departure and utilize the electronic medical records system to collect and verify accurate demographic and insurance information. Receptionists also assist with managing all tasks related to the front desk area including scheduling, patient registration, patient check-out and co-pay processing, and handling and prioritizing telephone and mail communication. In addition, on a rotating basis, Receptionists may cover FIGHT's call centers where applicable.

About the Role:

• Schedule: Full-time, Monday - Friday (9:00 - 5:00 PM).
• Location: Diana Baldwin Mental Health Clinic, 1211 Chestnut St FL 6, Phila, PA 19107
• Compensation & Benefits:
  • FSLA status is non-exempt with an hourly rate of $21.
  • 3 weeks of PTO (4 weeks after 1st year) + 11 paid holidays.
  • Comprehensive Medical, Dental, Vision & Prescription Coverage.
  • Employer-funded Short-Term Disability coverage and Life & Accidental Death and Dismemberment (AD&D).
  • Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA) with employer contribution.
  • 403(b) Retirement Savings Plan with options for basic plan or Roth 403(b) contributions with employer matching up to 4%.
  • Discounted education options with partnered institution Pierce College.
  • And a multitude of other employee perks, including but not limited to, the option to contribute to medical discount programs, legal services, charitable contributions, and pet insurance coverage!

Qualifications :

1. High school diploma required.
2. 2+ years' experience in an outpatient primary care medical setting, experience in an FQHC front desk setting preferred.
3. Must possess basic computer skills to perform job duties including desktop computing, electronic medical records, e-mail, time sheet management, reporting, internet research, etc. using relevant software such as HRIS and Microsoft Word, Excel, etc.
4. Discretion, initiative, and ability to maintain HIPAA compliance.
5. Must be able to exercise good judgment and identify when to escalate issues as appropriate.
6. Knowledge of de-escalation methods or willingness to be trained in these methods.
7. Ability to handle stressful situations while providing exceptional customer service.
8. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices such as OSHA, HIPAA, HRSA, CLIA and funding body regulations.
9. Strong skillsets in interpersonal relationships and teamwork, attention to detail, dependability, customer service, time management, autonomy and problem solving.
10. Candidates must possess strong communication skills, the ability to multi-task and excellent attention to detail and follow-up skills.
11. Ability to remain solution-focused and respectful in all interactions with staff, co- workers, vendors, and clients.

Responsibilities include:

1. Monitors the lobby for safety and address inappropriate behavior appropriately, involving Supervisors when needed.
2. Answer and triage multi-line phone calls; retrieve and route voicemails to appropriate staff for follow-up; schedules, changes and cancels appointments as necessary using electronic practice management program.
3. Provides excellent customer service through confirming patient appointments, responding to patient inquiries (FIGHT's sliding scale, insurance plans and co-pays, FIGHT's patient portal, other service offerings, etc.) accurately processing patients, following workflows, maintaining confidentiality, etc.
4. During the check-in process, warmly greets FIGHT patients/clients or visitors collects payment and necessary documentation, confirms demographic information, adds/updates/removes global chart "alerts" and verifies insurance and preferred pharmacy.
5. Maintains patient files by accurately and timely scanning records (personal documents, medical, etc.) to the electronic medical record system and conducting regular patient insurance eligibility checks.
6. Completes Requests of Information (ROIs); depending on the assigned clinic, generates referrals and prior authorizations to outside medical providers and insurers.
7. Notifies Supervisor of incidents and/or patient complaints.
8. Permits access to staff, guests, and patients and identified delivery personnel only. Logs and reports any unusual activity.
9. Provides backup coverage to other clinics as needed.
10. Monitors all assigned Teams chats and responds when needed in a timely manner.
11. Receives and distributes packages and other mail received based on established workflows.
12. Manages inbound and outbound faxes; monitors fax servers regularly to ensure timely processing and documentation.
13. Utilizing Microsoft Office, prepares reports, spreadsheets, memos and other documents.
14. Pre-certifies insurance and reviews schedules to ensure insurance eligibility prior to patient appointments and ensures patient records are complete.
15. Operates the call center on a rotational basis, responding to inquiries, triaging medication requests, conducting appointment reminder calls, following up on insurance documents, and transferring calls to appropriate parties.
16. Coordinates with Facilities, QI, Purchasing, etc., to report issues, order supplies, etc.
17. Maintains the reception and lobby area clean, organized, and stocked with updated educational materials.
18. Assists with onboarding and training of new and existing staff in reception and coordination protocols.
19. Abides by all compliance standards including but not limited to completing training and attending all required staff meetings, supervision meetings and/or daily huddles.
20. Other duties as assigned to fulfill FIGHT's mission.

FIGHT is an EEO, Affirmative Action, LGBTQ, people living with HIV/AIDS, and protected veterans' institution. We are dedicated to recruiting, hiring, and retaining employees from many backgrounds.

We recognize that an inclusive workforce with a variety of views, perspectives, and backgrounds is an integral part in our organizational success. We encourage and embrace a diverse workforce that provides us with unlimited ideas and innovative solutions.