RN Utilization Review

Primary Location: 250 E Liberty St Address: 250 East Liberty St. Louisville, KY 40202 Shift: First Shift (United States of America)

Job Description Summary: About UofL Health: UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description: Position Summary and Purpose The Utilization Review RN performs activities which support the Utilization Management functions. They are responsible for the delivery of the Utilization Management process including but not limited to making clinical recommendations regarding medical necessity for admission and continues stay, screens patients for client specific guidelines regarding insurance, Medicare and/or Medicaid guidelines, send payor specific Notice of Admission and continued stay reviews. “Performs utilization review activities under established criteria, policies, and UM leadership oversight. The employee communicates with physician and case managers regarding payor approval/denial of admission and continue stay review. They process payor denials and retro reviews, promote optimal health care outcomes in accordance with the policies, procedures, applicable laws and contracts, philosophy, mission and values of UofL Health, assumes responsibility and accountability for the appropriate utilization of facilities and services and serves as a resource to physicians. The employee conducts admission and concurrent reviews including observation and inpatients, identifies patients who do not meet criteria and takes action to ensure patients are cared for in the most appropriate level of care; coordinates care in conjunction with other members of the interdisciplinary healthcare team to provide and facilitate optimal health and financial accountability. This employee utilizes the nursing process (assess, plan, implement and evaluate) and management process (plan, organize, direct and control) to provide a framework for decision-making; maintains confidentiality of information; actively supports organizational goals and objectives by providing needed information to divisions and departments. Participates in ongoing UM competency validation and regulatory education.

Essential Functions

• Promotes optimal management of clinical resources by conducting timely admission and concurrent utilization review for all patients of designated medical services; certifies medical necessity for admission, continued stay and discharge reviews for patients certified by utilizing the current MCG criteria; documents clinical information in Case Management Software system
• During the concurrent review process, evaluates the medical record to identify any process delay impacting the timeliness of patient care in a collaborative effort to ensure that the appropriate resources are utilized (i.e. physical therapy, cardiac rehabilitation, or nutritional service)
• Supports the utilization review program by maintaining effective and efficient processes for determining the appropriate admission status based on the regulatory and reimbursement requirements of various commercial and government payers
• Communicates closely with third party payors to ensure all pertinent clinical information is provided to secure an authorization; appropriately documents information regarding the authorization number and the approved length of stay on the Case Manager Software
• Advocates for patient/family needs in a respectful, non-judgmental, and confidential manner
• Serves as a resource to physicians for clinical management and financial issues; assists the providers with promoting efficiencies in the care delivery system and reducing/ eliminating barriers to efficient/effective service
• Reviews patient cases for potential problems with OIG Workplan Audits and compliance issues; reports problems and makes recommendation to appropriate departments
• Appropriately refers cases to manager/director of care coordination, CAO, or medical director when intensity of service or severity of illness is not present and is unable to resolved
• Educates physicians, patients, and staff with regards to payors, financial issues, documentation, and potential compliance issues
• Investigates and responds to billing concerns from Business Office, Health Information Management, Admitting, and other sources; resolves financial and billing problems, such as appropriate patient status, correct payor source, denials, appeals, and system issues

Other Functions

• Develops a cooperative, assistive relationship with third-party reviewers, working to facilitate timely, positive responses for patient accounts
• Attends Monthly Departmental Staff Communications Meetings. Serves as an active member of committees, as needed, which may include a variety of projects or topics
• Enhances professional growth and development through participation in educational programs, reading current literature, attending in-service meetings and workshops that are related to assigned areas of responsibility.
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to always maintain confidentiality
• Performs other duties as assigned

Job Requirements (Education, Experience, Licensure and Certification)

Education:

• ADN or
• Bachelor of Science in Nursing (preferred)
• An RN with a bachelor's degree in business, Health Care Administration or equivalent on the condition that they enroll in a BSN program within one year of employment and complete the BSN within three years of employment

Experience:

• Two (2) years’ experience as an RN (required)
• Additional (1) year experience in case management/utilization management (preferred)
• Three years’ experience with Behavior Health experience (required for positions at Peace Hospital)

Licensure:

• Active Kentucky Registered Nurse License or compact license with privileges to work in Kentucky

Certification:

• MCG Care Guidelines Specialist-ISC/GRC/Behavioral Health required within 12 months of hire date
• Case Management Certification (ACM, ANCC-Nurse Case Manager or CCM) preferred

Job Competency: Knowledge, Skills, and Abilities critical to this role

• Must be able to adjust priorities quickly, organize multiple tasks simultaneously, and work interdependently with many levels of staff
• Attention to detail; strong organizational, interpersonal and communication skills; and innovative problem-solving skills required
• Assumes responsibility of person growth and development, maintains competency in care management/utilization management principles
• Maintains current and accurate knowledge regarding commercial and government payers and Joint Commission regulations/guidelines/criteria related to utilization review
• Knowledgeable of state laws, CMS conditions of participation, and TJC standards regarding regulatory requirements for care management and utilization management
• Knowledgeable of the services lines and uses sound nursing judgement and adheres to the code of professional conduct.
• Understands and can exhibit RN licensure scope of practice
• Must be able to adjust work hours dependent on departmental and organizational needs as determined by director or manager of care coordination or CNO
• Functions within RN scope of practice inside UM policies; adhere to CMS Conditions of Participation and Payer requirements.

Language Ability

• Must be able to communicate effectively in both verbal and written formats

Reasoning Ability

• Able to critically think through complex patient situations, process improvements, evidence-based practice
• Able to assist others in developing clinical reasoning skill
• Able to break down problems or tasks; scanning one’s own knowledge and experience to identify causes and consequences of events

Computer Skills

• Proficient in Microsoft Word, Excel and Outlook
• Basic computer skills including the use of electronic medical records
• Must have the capacity to learn other relevant systems and databases, as needed

Additional Responsibilities

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor always
• Maintains confidentiality and always protects sensitive data
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

UofL Health Core Expectation

At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:

• Honoring and caring for the dignity of all persons in mind, body, and spirit
• Ensuring the highest quality of care for those we serve
• Working together as a team to achieve our goals
• Improving continuously by listening, and asking for and responding to feedback
• Seeking new and better ways to meet the needs of those we serve
• Using our resources wisely
• Understanding how each of our roles contributes to the success of UofL Health

UofL Health is a fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, nearly 200 physician practice locations and more than 1,000 providers in Louisville and the surrounding counties, including southern Indiana. Additional access to UofL Health is provided through a partnership with Carroll County Memorial Hospital. With more than 14,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.

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