VSC Claims Supervisor

We are seeking a highly skilled and detail-oriented

VSC Level 3 Claims Adjuster

to join our team. As an VSC Level 3 Claims Adjuster, you will play a vital role in our company's claims administration process, specifically related to automotive extended warranty claims. You will be responsible for accurately assessing and processing extended warranty claims, ensuring compliance with company policies and procedures, and providing exceptional customer service to all stakeholders involved. Competitive compensation with bonus/incentive potential ~ Payroll processed weekly with direct deposit ~ Healthcare options including medical, vision, and dental ~401(k) savings and retirement plans ~ Life insurance ~ Growth opportunities

Equivalent experience in Claims Administration or a related field. ~5+ years of recent experience in automotive claims administration or a similar role. ~ Strong understanding of automotive systems, components, and repair processes. ~ Familiarity with warranty regulations, guidelines, and best practices within the automotive industry. ~ Ability to handle multiple claims while maintaining accuracy and efficiency. ~ Proficiency in using claims management systems and software. ~ Protects the organization's value by keeping information confidential. ~ Self-starter, needing little or no supervision.

Actively participate in daily planning and assignments of claims. Assist in mentoring team members - Answer adjuster questions coach on claims processes; Auditing team members claims for accuracy. Ensure Customer Service Standards are met with regard to Service Level Agreements (SLA's) and Key Performance Indicators (KPI's) Monitor daily adjuster claims activity to ensure balanced claims loading of adjusters and reassign tickets/claims if necessary Review and evaluate automotive extended warranty claims submitted by customers, dealerships, and repair facilities. Verify claim information, including coverage, eligibility, and supporting documentation. Conduct thorough investigations and assessments to determine the validity of claims and contract coverage. Collaborate with internal departments and external parties to gather relevant information and resolve claim-related issues. Ensure compliance with company guidelines, industry regulations, and legal requirements throughout the claims administration process. Accurately and efficiently process claims within established timelines. Communicate claim decisions, approvals, and denials to appropriate parties promptly and professionally. Provide exceptional customer service by promptly addressing inquiries, concerns, and escalations related to warranty claims. Maintain accurate and organized claim records and documentation. Identify trends and areas for process improvement and contribute to the development and implementation of enhanced claims-handling procedures.