Remittance Specialist

Remittance Specialist

Work Location: Butte, MT

Pay range: $18.00 to $25.00 per hour

Employment Status: Regular Full-time

About this position:

The Remittance Specialist has the responsibility of ensuring customer utility transactions are processed timely and accurately according to defined instructions. The ideal candidate is able to work as part of team and able to work in an environment where work volumes change constantly.

We offer great benefits:

NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ over 1,600 amazing people and serve over 800,000 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including:

• 401K with company match up to 4% and non-elective contribution up to 7%
• Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)
• Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial health)
• Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)
• Tuition reimbursement
• Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)
• Paid company endorsed volunteer opportunities
• Paid parental leave
• Paid bereavement leave
• Paid training opportunities
• Paid time off starting on your first day, plus 11 paid holidays

Benefits may vary by position or as negotiated as part of a collective bargaining agreement.

About this job:

• Scan, print, file, sort, route, and retrieve incoming mailings
• Operate machinery for mail extraction
• Operate machinery that images bill stubs and checks
• Troubleshoot, clean, and maintain machinery to function properly
• Accurately apply customer payments using appropriate equipment/systems/software
• Balance cash drawer daily; make bank deposits
• Create reporting and balance with bank deposits from previous day to submit to accounting
• Assist local offices with payment related issues
• Identify and resolve errors and misapplied payments
• Complete daily queries and processes to ensure accurate and timely payment processing
• Review daily bank statements, process bank adjustments, and returned payments on customer's accounts
• Provide customer service/support in relation to payment issues and communications
• Process Return Mail
• Participate in task rotation with other team members
• Work overtime including evenings and weekends when needed
• Work closely as part of a team to ensure efficient and effective completion of tasks
• The ability to maintain regular, reliable, and punctual attendance is an essential function of this position, consistent with applicable laws and reasonable accommodation requirements
• Work in an environment where work volumes change constantly
• All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics
• Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives

Am I right for this job? Here's the success profile:

• Demonstrate and maintain a good safety record
• High School Diploma or equivalent level of education
• Minimum of two years customer care experience
• Proficient computer skills and knowledge of Microsoft Suite
• Experience of cash handling and customer service
• Experience working with a 10 key adding device
• A valid driver's license and satisfactory driving record may be required
• Get Into Energy - Energy Industry Fundamental 2.0 certification is a plus (click the link to certify at no cost)