Customer Success Manager

Your Role as a Customer Success Manager: The Customer Success Manager owns the life cycle of their accounts, managing the customer from onboarding transition through renewals. The CSM will develop trusted relationships with customers to promote retention. The CSM is both an advocate and advisor for their customers. They are expected to communicate regularly with customers to provide account assistance and facilitate the adoption of new features to drive positive outcomes. The CSM works with cross-functional teams to ensure a customer's needs are addressed. A Day in the Life of a Customer Success Manager: Own the customer experience: adoption and value of Appspace, customer satisfaction and r...