Service Leader

Job Description

Job Description

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, team-oriented environment? If so, we've got the perfect opportunity for you!

Mike's Red Tacos isn't just another taco joint; we're a culinary revolution! Specializing in mouthwatering birria tacos made with the freshest, top-quality ingredients, we're committed to bringing joy to every bite!

But here's the twist: we're not just about tacos; we're about growth and opportunity. As we expand and open multiple locations, we're dedicated to nurturing talent from within our team. That means when you join us as a Customer Service Crew Member, you're not just filling a role; you're starting a journey with endless possibilities.

At Mike's Red Tacos, Our Guests Come First

Our team members at Mike's Red Tacos are more than just friendly faces – they're dedicated to providing exceptional service that goes above and beyond. We're all about anticipating our customers' needs and exceeding their expectations at every turn.

Here's how we take care of our guests:

• Greeting every customer with a genuine smile and warm welcome
• Ensuring prompt delivery of food orders to tables with a friendly demeanor
• Engaging with customers to ensure their satisfaction and addressing any concerns
• Thanking our guests for choosing Mike's Red Tacos and making their experience memorable

As a member of our team, you'll also:

• Take orders with enthusiasm and accuracy
• Handle transactions efficiently and courteously using our user-friendly POS
• Expedite orders with accuracy and precision, ensuring timely delivery to our guests
• Assist your teammates and seek help when needed, fostering a supportive work environment
• Maintain cleanliness and organization in your workstation and throughout the store, upholding our commitment to excellence

If you're ready to join a winning team on the rise, where each day presents fresh challenges and opportunities for advancement, along with competitive pay and tips, then look no further. Apply now and become a vital ingredient in the recipe for success at Mike's Red Tacos!

Compensation: $17.25-$18.25/hour + TIPS

Requirements/Physical Demand

• Must be 18 years of age or older
• Must be able to work at minimum 20+ hours per week, including weekends and holidays (Hours are subject to change without notice)
• Must have reliable transportation and punctuality for all shifts
• Must have a minimum of 6 months customer service and cash handling
• Must possess or willing to obtain a Food Handler’s Card
• Spanish-speaking abilities preferred, but not required
• Prior restaurant or hospitality experience preferred, though not required
• Must be able to stand or walk for up to 6 hours at a time
• Must be able to thrive in a fast-paced work environment
• Medium work involving the lifting and moving of objects weighing up to 50 pounds

Environmental Conditions

• Occasionally working in small and/or enclosed spaces
• Adhering to our sanitation protocols, including performing sanitation tasks once each table has finished and at the end of your shift
• Dusting and cleaning all areas of the facility, including storefront, bathrooms, break areas. Mopping, sweeping, and wiping down counters, doors, and windows

Equal Employment Opportunity Policy

Mike’s Red Tacos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, citizenship status, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or genetic information, military or veteran status, marital status, parental status, political affiliation, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Mike’s Red Tacos complies with federal and state disability laws and may make reasonable accommodations for applicants and employees with disabilities as required by applicable law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources department.

This Equal Employment Opportunity Policy applies to all employees, including full-time, part-time, temporary, and contract workers. All employees are expected to comply with this policy and contribute to maintaining a workplace free from discrimination and harassment.

Job Types: Full-time, Part-time

Pay: $17.25 - $18.25 per hour

Expected hours: 20 – 32 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person