Quality Assurance Assistant

Quality Assurance Assistant

Starting Salary: $49,440.00 plus benefits and overtime pay

Status: Full Time, Non-Exempt

Work Schedule: Mondays through Fridays from 8:30 am to 5 pm

Locations:

• CUA 2, 1900 N 9th St, Ste, Philadelphia, PA 19122

About APM & CUA

Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, community school services, and violence intervention services to the North Philadelphia communities.

The Community Umbrella Agencies (CUA) are community-based agencies established to provide case management services and ensure the permanency, wellbeing, and safety of the children, youth, and their families. APM CUA is looking for compassionate and committed social workers who want to create long-lasting impacts in the lives of children and families. APM CUA 2 services the Lower Eastern North region and CUA 5 services the Logan/Olney region.

Job Summary

The Quality Assurance Assistant is responsible for ensuring that the Behavioral Health Clinics program is adhering to established performance and quality, providing customer service on behalf of the agency, and performing other tasks assigned by the Quality Assurance Manager.

Key Job Tasks/Duties/Responsibilities of Quality Assurance Assistant

• Participates in the implementation of quality assurance standards and procedures in accordance with new and revised regulations/standards communicated through bulletins or otherwise from the Department of Behavioral Health and Intellectual Disabilities (DBHiDS), Department of Drug and Alcohol programs (DDAP) State regulations, CBH credentialing and compliance guidelines, CBH NIAC protocols and transformation guidelines, PA Department of Human Services Pennsylvania (PA-DHS), and internal agencies policies.
• Maintain personnel credentialing files in coordination with PA State requirements, DDAP 704 staffing regulations and CBH Credentialing Manual. Reviews files quarterly to ensure compliance with all regulatory agencies and their requirements.
• Reconciles data between program tracking applications and user entered data to ensure consistency.
• Conducts surveys with clients to evaluate program effectiveness and services.
• Responsible for having knowledge of PA Code Chapter 5100 Mental Health Procedures, PA Code Chapter 5200 Psychiatric Outpatient Clinics, PA Code Chapter 704 Staffing Requirements For Drug and Alcohol Treatment Activities, PA Code 709 Subchapter 1 Standards For Outpatient Activities, and informing the Director of any new and/or revised regulations.
• Conducts random and periodic audits under the direction of the Quality Assurance Specialist.
• Participates in monthly quality assurance meetings with the QA team.
• Compiles statistical performance data and writes narrative reports summarizing findings.
• Assists with the coordination of audit information, and participates in all state and county licensing audits.
• Maintains current and accurate records of all relevant communications, audits, corrective action plans, and monitoring.
• May perform other duties as assigned.

Benefits

• Independence Administrators Medical Insurance Plan or $100/month Reimbursement with Proof of Current Plan
• Livongo for Diabetes Prevention, Hypertension, and Weight Management (Only for Employees Who Elect Our Medical Insurance)
• Sword, A Virtual Physical Care Program for Back, Joint, and Muscle Pain (Only for Employees Who Elect Our Medical Insurance)
• WondrHealth for Weight Management (Only for Employees Who Elect Our Medical Insurance)
• Sun Life Financial Insurance Plans for Dental, Vision, Life and AD&D, Critical Illness, Accident, and Hospital Indemnity
• Basic Life Insurance (100% Employer Funded)
• Short-term and Long-term Disability Insurances
• 403B Retirement Plan through Mutual of America
• Flexible Spending Accounts for Health, Childcare, Public Transportation, and Parking Expenses through The Harrison Group
• AllOne Health Employee Assistance Program at No Cost
• Employee Referral Program (You Can Earn Up to $600)
• 20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies
• 12 Days of Paid Holidays

Requirements

• A High School Diploma/GED is required. Bachelor's Degree is highly preferred.
• Prior experience in working in Quality Assurance/compliance and/or Mental Health is preferred.
• Prior experience in finance is a plus.
• Excellent communication and writing skills.
• Intermediate Excel skills minimum.
• Good customer service skills and a team player.
• Sound judgment, data/analytical, and problem-solving skills are essential.
• Must be proficient in all Microsoft Office applications, including word, excel, and power point.
• Experience working with databases and web based applications.

APM is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.