Express Lube Advisor

Priority Ford Norfolk

NOW HIRING AUTOMOTIVE EXPRESS LUBE ADVISORS!

Schedule: Must have open availability, including Saturdays

You will report to the Service Manager.

This is an onsite position in Norfolk, VA.

Helping satisfied customers drive away with a smile on their face is what we do -join a team focused on earning customers for life!

Responsibilities:

As a Service Advisor, you will initiate automotive services and repairs. You will make sure vehicle performance problems and service requests, verifying warranty and service contract coverage, developing estimates, and writing repair orders. Additionally, you will maintain customer records.

• Be the communicator and liaison between the customer and technician; ensure the technician understands the customer's needs and ensure the customer understands the needed and recommended service/repairs.
• Develop estimates by costing materials, supplies, and labor; calculate customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keep customer informed of service specials, completion times and service expenses.

Qualifications:

• Previous Service Advisor experience.
• 3+ years experience as an automotive technician.
• A team player who is focused on providing customer service.
• Basic mechanical understanding of an automobile.
• Acceptable driving record and a valid driver's license in your state of residence

Total Rewards

Potential Annual Earnings: $45,000-$72,000

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.