HVAC Dispatcher
$23 - $26 per hourSignature Heating and Cooling and Plumbing
Are you looking for job security, excellent pay, outstanding benefits, and opportunities for career growth while representing a reputable local company? If so, Signature Plumbing, Heating & Air Conditioning is the place for you!
We are seeking a full-time, experienced Home Service Dispatcher . The ideal candidate will have strong communication skills, attention to detail, and proficiency with computers. While experience in the plumbing, heating, and air conditioning industry is not required, we value individuals who are eager to learn and contribute to our team's success. At Signature , we take pride in supporting our employees, fostering a positive work environment , and serving a loyal customer base that keeps our team busy all year long. What We Offer:- Competitive Pay – $23-26/hour, depending on experience
- Work-Life Balance
- Comprehensive Health Benefits :
- Medical Insurance – 3 plans to choose from
- Health Savings Account (HSA) with Company Contribution
- Dental & Vision Insurance
- $25,000 Life and $25,000 AD&D Insurance – 100% Company Paid
- Long-Term Disability – 100% Company Paid
- Short-Term Disability
- Additional Voluntary Life Insurance (up to $300,000 with a Guaranteed $100,000)
- Critical Illness & Accident Insurance
- 401(k) Retirement Plan with Company Match
- Paid Training & Certifications
- Paid Time Off & Paid Holidays
- Generous Employee Discounts on all services we offer
- Ongoing Coaching & Career Growth Opportunities (We believe in promoting from within!)
- Answer and manage incoming calls in a professional manner
- Assist with scheduling and dispatching service calls efficiently
- Monitor and organize the dispatch board
- Review, resolve, and close service tickets
- Pre-call customers and coordinate service requests
- Address any open or incomplete tickets from the previous day
- Report field-related issues to the Service Manager
- Maintain accurate customer records and documentation
- Follow company communication procedures and policies
- Provide exceptional customer service and go the extra mile to engage clients
- 2+ years of dispatching experience (required)
- 1+ year of ServiceTitan experience (preferred)
- Strong communication and customer service skills
- Positive attitude and strong work ethic
- Detail-oriented with excellent multitasking abilities
- Proficiency in computer applications, especially Excel
- Ability to pass a drug screening and background check
- Reliable commute to West Chester, PA 19382 (required)
- Available to work Monday - Friday 8AM-5PM with Saturday rotation.
Join our team at Signature Plumbing, Heating & Air Conditioning and become part of a company that values your skills, supports your growth, and offers long-term career stability. Apply today! Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Vacancy posted 1 day ago
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