Business Support Analyst

Helpdesk AnalystWorking across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.Responsibilities:Computer Systems AnalystWe have an opportunity for a Helpdesk Analyst to work as a member of an energetic and dynamic team supporting advanced program integration and installation within Navy's Strike Planning and Execution Systems line of products. You'll be answering calls on behalf of Navy's Strike Planning and Execution Systems.What You'll Do:Provide helpdesk support for Navy systems administration and installations support. The duties for this position will primarily be performed from the V2X Marlton, NJ Facility and may require periodic CONUS / OCONUS travel. This position may also require occasional embedded support to US Navy afloat units as a ship rider for periods of 2-4 weeks, which includes bonus pay.Key Responsibilities:Both as part of a team and independently analyze and break down software function, operation, and administration of the various system components, connections, and applications associated with the Strike Planning and Executions Systems environment.Directly interact with various levels of US Government Program Office personnel, US Navy and US Marine Corps uniformed personnel, and other contractors to obtain required information.Participate in technical document validation/verification and In-Process Reviews, program reviews, technical exchanges, and team meeting.Be involved in the development and collection of performance metrics for monthly reporting and for use in developing/improving the documentation process.Assist with tracking and inventory of government furnished equipment and materials.Act as primary liaison between the government Program Office and Fleet users while providing technical support on site.Provide system-specific administration and maintenance training for users.Assist aircrew with mission planning when using supported programs.Work with cross?functional teams to compile source data inputs, establish training requirements, and review developed material.Provide cross-platform training and guidance to less experienced team members and team members from co-located programs outside of the mission planning environment.Install and configure system-specific software on all applicable assets.Install, integrate, test and secure site-unique hardware and software applications as approved by the government customer.Create, maintain, and manage system administrator and user accounts for all applicable mission assets.Provide technical recommendations and advice to the government customer in support of defining and prioritizing requirements for system upgrades, replacements, and new solutions.Provide technical support for the preparation and development of documentation for installation, testing, service transition, continuity of operations, disaster response and recovery, and other standard operating procedures.Coordinate with enterprise network, web, database, and information assurance engineers and administrators for all installation, testing, integration, operation, maintenance and troubleshooting activities.Monitor, administer, document and report on system security posture in accordance with DoD and local information assurance guidance and policy.Prepare, pre-configure and test deployable equipment packages for remote connection and operation, train users and support personnel on system set-up and operation, and provide remote support to deployed personnel.Support CM and QA practices by adhering to configuration management and change control policies and procedures.Maintain current knowledge of relevant and emerging technologies as assignedQualifications:QualificationsMinimum Qualifications Education: Certification in Computer Science, Information Systems, or a relevant technical disciplineAllowable Substitution: Experience in support of Department of Defense IT systems, specifically NAVMPS / JMPS, may be substituted in lieu of degree; Department of Defense system administration training and experience will be considered on a case-by-case basis.Certifications/Licenses: HDI Support Analyst Certification and must be able to obtain applicable DoD 8570.01m/8140 IATII certification within three months of start date, such as Security+, CISSP, etc.Experience: At least three (3) years' experience with the administration of DOD C4ISR systems and networks which includes 24/7/365 help desk support or on-site technical support.Other Requirements: This position requires the ability to obtain and hold a DOD TOP SECRET (T5) / SCI clearance.U.S. Citizenship is required as this position will require access to US-Only data systems.Must be able to obtain a US Passport for international travel.Must be able to pass USN medical screening to support working on US Navy vessels at sea.Must be physically able to individually lift/maneuver 50 lbs.Must be physically able to lift/maneuver 100 lbs. with the assistance of another capable person.Desired Qualifications: Experience: Linux Red Hat, Windows Server, Kubernetes certificationCurrent DoD 8570.01m IATII certification such as Security+, CISSP, etc.Previous JMPS user or JMPS SA/DBA experienceUSMC MOS 6694 (ALIMS) or U.S. Navy, U.S. Air Force, U.S. Army, or U.S. Coast Guard equivalentPrior military service, preferably USN or USMC, in the IT, Intelligence, Cryptological, or Aviation support communities.Prior experience supporting system / network administration in the US Navy CANES and/or NMCI environment.Experience with system administration or operations of military planning systems in the aviation field, specifically with virtual machines.Skills & Technology Used Analytical Thinking & Problem Solving: Possesses strong analytical and interpersonal skills and maintains the ability to work independently as well as in team setting.Excellent problem solving, negotiation and organizational skills/techniques.Candidate must be able to analyze and research software functions using a variety of technical source materials to develop documentation for the end user.Business Partner/Effective Communicator: Must be able to communicate clearly in both written and verbal interactions with US military personnel (uniformed and civilian), teammates, and management teams.Willingness to communicate with systems experts and SMEs to research software functions from a user standpoint, and to follow-up as required.Customer service oriented, detail focused, pro-active behavior, multi-task capability.The ability to work independently with limited guidance yet function as a member of a team.Comfort in switching priorities or tasking and working on multiple tasks as schedules change.Software/Hardware: Windows Server 2016 (or newer)Linux Red HatKubernetesMSOffice applications (e.g., Outlook, PowerPoint, Excel)MSTeamsCISCO and NetGear switchesCross-domain and VM architecturesWhat We Bring:At V2X we strive to be market competitive in our total reward offerings.The successful candidate's starting pay will be based on, but not limited to, their job-related skills, experience, qualifications, work location, and market conditions.Please speak with a recruiter for additional information.Employee benefits include the following: