Adult Case Manager

Job Description

Job Description

Full-Time | Non-Exempt | HelenaWho We Are

At Many Rivers Whole Health, we partner with people and communities to serve the whole person: body, mind, and spirit. Through compassionate, recovery-oriented behavioral health services, we help individuals achieve wellness while strengthening the communities we serve. Our team is dedicated to empowering individuals and creating opportunities for recovery, growth, and independence. 

This is more than a case management role. It's an opportunity to help adults with serious mental illness access the resources, services, and support they need to thrive in their communities while working alongside a dedicated team of behavioral health professionals.

As our Adult Case Manager , you'll have the opportunity to:

✅ Help individuals identify strengths, overcome barriers, and achieve personal recovery goals
✅ Build meaningful relationships that empower clients toward independence and stability
✅ Coordinate services and connect clients with critical community resources and supports
✅ Advocate for clients and assist them in navigating healthcare, benefits, housing, and other systems
✅ Spend time working directly with individuals in their homes and communities
✅ Develop individualized treatment and recovery plans tailored to each client's unique needs
✅ Collaborate with providers, family members, community agencies, and support networks
✅ Support clients in maintaining successful community living and avoiding higher levels of care
✅ Gain valuable experience in recovery-oriented behavioral healthcare
✅ Make a lasting difference in the lives of individuals and families throughout the community

✅ Excellent benefits package, including:

• 401(k) with employer matching
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Time Off & Paid Birthday Off

Wage: $21.84/hour

As the Adult Case Manager , you will provide case management services to adults experiencing serious mental illness who meet financial and clinical eligibility criteria. You will coordinate services, advocate for client needs, develop individualized plans, and help individuals access the resources necessary to live successfully and independently within the community. 

Your responsibilities will include:

• Completing comprehensive strength-based assessments and reassessments
• Developing and maintaining individualized treatment plans in coordination with clients, families, and community partners
• Monitoring client progress and ongoing eligibility for services
• Developing crisis plans based on clinical recommendations
• Coordinating services with providers, support systems, and community resources
• Assisting clients with obtaining benefits, entitlements, housing, and other essential services
• Advocating for clients and supporting self-determination and recovery
• Assisting clients with budgeting and financial planning as appropriate
• Maintaining an assigned caseload and productivity expectations
• Spending at least 50% of working time providing services in client homes and community settings
• Completing documentation, reports, and required paperwork accurately and timely
• Transporting clients when necessary
• Participating in required trainings, staff meetings, and professional development opportunities
• Performing additional duties as assigned by leadership 

Required Qualifications

• Bachelor's degree in a human services field and at least one year of experience serving individuals with mental illness; OR
• High school diploma or GED with a combination of education and relevant experience totaling at least five years
• Knowledge of case management principles, practices, and community resources
• Strong verbal and written communication skills
• Ability to assess needs and develop effective service plans
• Ability to establish and maintain positive working relationships with clients, providers, families, and community agencies
• Strong problem-solving, organizational, and advocacy skills
• Valid Montana driver's license, reliable transportation, and current vehicle insurance
• Ability to travel throughout the community and transport clients when necessary
• Ability to maintain accurate and timely documentation

Preferred Qualifications

• Experience working with adults who have severe and disabling mental illness (SDMI/SPMI)
• Experience providing community-based behavioral health services
• Knowledge of public benefits, housing resources, and community support systems
• Experience coordinating care among multiple providers and service systems
• Familiarity with recovery-oriented and person-centered service delivery
• Experience advocating for individuals with behavioral health needs

All positions at Many Rivers Whole Health must successfully pass Background and Motor Vehicle Record checks.

You are compassionate, resourceful, and committed to helping individuals achieve stability, independence, and recovery. You enjoy building relationships, solving problems, and helping clients navigate complex systems and services.

You:

• Build trust and rapport with clients and their support networks
• Communicate effectively with clients, providers, families, and community partners
• Advocate confidently for client needs and access to services
• Exercise sound judgment in assessing situations and identifying solutions
• Enjoy helping individuals achieve meaningful life goals
• Work independently while managing multiple priorities and deadlines
• Adapt to changing client needs and circumstances
• Remain calm and professional in challenging situations
• Maintain professional boundaries and confidentiality
• Share our commitment to compassionate, person-centered behavioral healthcare [ACM JD | Word]

Many Rivers Whole Health partners with people and communities to serve the whole person, body, mind, and spirit, by providing expertise in wellness, mental health, and substance use disorders, addressing prevention and treatment through a recovery-based approach.