Specialist, Customer Service
$68.5k - $73kEntegris Inc
- # Specialist, Customer ServiceApplylocations: Chaska, MNtime type: Full timeposted on: Posted Todayjob requisition id: REQ-13027**Job Title:**Specialist, Customer Service**Job Description:****THE ROLE**Entegris is seeking a Customer Service Specialist in Chaska, MN, to support Entegris’ customers. This role independently manages complex customer issues, interprets company policies, and collaborates cross-functionally to ensure customer requirements are met while supporting operational and financial objectives. The position exercises discretion and independent judgment on matters of significance related to customer experience, order fulfillment, and process improvement.**WHAT YOU'LL DO****Customer Issue Management & Resolution*** Independently analyze customer orders and non‐routine requests, interpret customer intent and internal business requirements, evaluate operational and compliance implications, and translate approved business requirements into SAP and Entegris processes to support accurate fulfillment and business objectives.* Serve as the primary point of contact for assigned customers, independently managing non‐routine issues, evaluating competing priorities, and determining appropriate courses of action to meet customer and business requirements.* Identify and monitor shipping and billing holds, account discrepancies, or service risks and take corrective action within assigned authority* Resolve accounts receivable issues by interpreting policy and coordinating with Finance* Assess competing customer requirements and determine which customer commitments should take precedence based on business impact, operational constraints, and strategic considerations**Order & Account Oversight*** Develop and review customer quotations and deliver accurate pricing and terms* Review and evaluate customer purchase orders for alignment with compliance requirements, exercise judgment to resolve discrepancies or determine appropriate corrective actions and authorize SAP entry in accordance with company policies.* Analyze consignment inventory usage trends and demand forecasts, evaluate customer and operational requirements, and develop replenishment and min/max recommendations to balance customer service, inventory risk, and business objectives.**Policy Interpretation & Business Judgment*** Interpret and apply company policies to unique customer situations* Recommend policy or process changes to better meet customer and business requirements* Approve exceptions or escalations within defined guidelines**Cross-Functional Collaboration*** Partner with Production, Logistics, Quality, Finance, and Compliance teams to address critical customer requirements* Balance customer needs with operational, regulatory, and financial considerations* Be the voice of the customer in internal alignment discussions**Quality, Returns & Risk Management*** Manage quality notifications and return material processes* Assess customer impact and determine appropriate corrective actions* Apply regulatory knowledge, training, and company guidance to assess customer transactions for export, compliance, and regulatory risk, and exercise judgment to ensure appropriate handling or escalation of compliance‐sensitive scenarios.**Continuous Improvement*** Analyze recurring customer and operational issues to identify root causes* Recommend and support improvements to workflows, processes, and service models to increase efficiency and reduce cycle time**Other Duties*** Perform additional responsibilities as assigned to support departmental and organizational objectives**WHAT WE SEEK*** Education: Bachelor’s degree in business or related field, or equivalent professional experience* Experience: Minimum of 2 years of professional experience in customer service, operations, or related business support roles**Skills:*** Ability to exercise independent judgment and discretion* Strong analytical and problem-solving capabilities* SAP experience preferred* Proficiency in Microsoft Office* Experience in manufacturing or ISO-regulated environments preferred**Success Measures*** Effective resolution of complex customer issues* Sound decision-making aligned with business and operational goals* Improved customer experience and service efficiency* Strong cross-functional collaboration and process improvement contributions**WHY WORK AT ENTEGRIS?** Lead. Inspire. Innovate. Define Your Future. Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.**WHAT WE OFFER** Our total rewards package goes above and beyond just a paycheck. Whether you’re looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.* Compensation: $68,500 - $73,000 per year range with actual pay dependent on candidate overall skills for the role* Annual bonus eligibility* Progressive paid time off policy that empowers you to take the time you need to recharge* Generous 401(K) plan with an impressive employer match with no delayed vesting* Excellent health, dental and vision insurance packages to fit your needs* Education assistance to support your learning journey* A values-driven culture with colleagues that rally around People, Accountability, Creativity and ExcellenceEntegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future.At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.
- J-18808-Ljbffr Entegris, Inc.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Specialist, Customer Service in Chaska, MN vacancy
- ..., and assist members with bakery orders, ensuring high-quality products and clean, well‑stocked shelves. A strong emphasis on customer service and teamwork is required, with opportunities to use digital tools and participate in company programs. The role offers competitive...SuggestedHourly pay
- ...Description Job Summary Mackenthun’s Produce Specialist maintains a well-stocked, clean, and safe produce department, offering excellent customer service. They assist with product selection, manage produce quality and presentation, and promote Mackenthun's Exceptional...Suggested16 hoursPart timeWeekend workAfternoon shiftEarly shift
Mackenthun's FIne Foods
Minnetrista, Hennepin County, MN3 days ago - ...Description The Executive Operational Specialist provides high-level executive, operational... ...support to firm leadership and client service teams. This role is responsible for ensuring... ...and collaboration skills Exceptional customer service skills High standard of...SuggestedSummer workWork at office
Drazan, Henke & Associates
Chaska, MN24 days ago - Mackenthun’s Fine Foods - Waconia is seeking a Meat Department Specialist to deliver high-quality customer service in the Meat Department, focusing on product quality, cleanliness, and a positive shopping experience, particularly for Mackenthun’s Homemade Sausage products...Suggested
- ...Consultants in Minnetonka, MN is seeking a full-time Leasing Specialist to manage day-to-day tasks across a portfolio of communities... ...availability, process applications, and deliver outstanding customer service to residents, investors, and partners. The role requires...SuggestedFull time
- Mackenthun's Fine Foods in Waconia, Minnesota, seeks a Deli Specialist to provide excellent customer service and prepare a variety of deli products. The role requires strong multitasking and problem-solving skills. Ideal candidates should have a High School Diploma or...
- Dominium is seeking a Leasing Consultant for Bren Road Station, a 262-unit community in Minnetonka, MN. This role blends customer service and sales, handling tours, applications, and follow-ups with prospective residents. You’ll present properties, maintain unit presentation...Weekend workAfternoon shift
- Planet Fitness in Eden Prairie, MN is seeking a Customer Service Representative to drive new member sign-ups and deliver a superior member experience through friendly, professional front-desk service. You will greet potential members, answer calls, coordinate tours, assist...
- A community-focused non-profit organization is seeking a Mobile Crisis Mental Health Peer Specialist to provide peer support services to clients of all ages. This part-time role, requiring a high school diploma and certification as a Mental Health Peer Specialist, entails...Hourly payPart timeFlexible hours
$60k - $70k
The City of Shakopee, MN is looking for a Project Business Specialist to join their PMO team. This role requires a professional with strong... ...project management skills to ensure project deadlines and customer deliverables are met. Responsibilities include providing administrative...$30.75 per hour
...healthier lives.Job DescriptionPosition SummaryThe Licensing Specialist leads the preparation, submission, monitoring, and maintenance... ...licenses, massage and cosmetology establishment licenses, food service permits, pool operating licenses, and childcare licenses.Serve...Hourly payTemporary workLocal areaRelocationFlexible hoursShift work$23.5 per hour
...attractive compensation, flexible hours, and a fully subsidized Signature Life Time Membership.Position SummaryThe Compensation Specialist, under general direction of the compensation team, performs varied administrative and specialized tasks in support of the day-to-...Hourly payTemporary workWork experience placementWork at officeFlexible hours$60k - $70k
Job Description Emerson is seeking a Project Business Specialist for the PMO team at our Shakopee, MN location. The role involves directing... .../order schedule, ensuring that project deadlines are met and customer deliverables are accurately submitted. Responsibilities...$27.98 - $33.41 per hour
...industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at the forefront of transforming workplace... ...field Strong communication, teamwork, analysis, judgment, and customer focus skills Experience leading and managing a team, ability to...Hourly payFlexible hoursShift workNight shiftWeekend workSocket
Shakopee, MN16 hours ago$17.5 - $19 per hour
...Broadband Specialist I The Broadband Specialist I will help with a route that covers our customers in the Minnesota towns of Prior Lake, Savage, Cannon Falls, and Lake City.... ...customer interaction, and installing broadband services. Position Overview You will be primarily...Work experience placementFlexible hoursAfternoon shiftMediacom Communications
Chanhassen, MN2 days ago$17.5 - $19 per hour
...Position: Broadband Specialist I Broadband Specialist I (Field Technician) focuses on new installations of cable television and broadband services, driving a company van to customer homes, representing Mediacom, and performing installation, changes, disconnections, payment...Hourly payFlexible hoursAfternoon shiftKinsley Power Systems
Chanhassen, MN3 days ago- ...A leading home improvement retailer is seeking an Asset Protection Specialist to prevent financial loss from theft and fraud. The successful candidate will monitor the store's physical security and ensure compliance with safety protocols. Key responsibilities include...
The Home Depot
Chaska, MN3 days ago - ...Position Purpose: The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and... ...the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times...
The Home Depot
Chaska, MN2 days ago $10.85 - $18 per hour
...Delivery Specialist Compensation Pay Range: $10.85 - $18.00 The actual hourly rate will... ...parts and/or products to professional customers in a safe and efficient manner. This position... ...duties as assigned, including customer service, sweeping, general stocking and...Hourly payMinimum wageLocal areaImmediate startFlexible hoursO'Reilly Auto Parts
Shakopee, MN3 days ago- ...Fine Foods in Waconia, Minnesota is seeking a part-time Deli Team member to create a variety of foods and provide exceptional customer service. The role involves preparing deli products, maintaining sanitation standards, and assisting customers at the counter. The ideal...Part timeWeekend workAfternoon shiftEarly shift
- ...Firearms Specialist Are you friendly and self-motivated? Do you enjoy being a subject matter... ...sales. The role will fully serve the customer base by connecting with them, assessing... ...Receive merchandise and understand the return/service policies. Ensure federal, state, and...Local areaFlexible hoursNight shift
Fleet Farm
Carver, MN16 hours ago $18 - $21 per hour
...Now hiring Assembly Specialist Location: Chaska, MN Pay Rate: $18.00 - $21.00 per hour (Depending on Experience) Schedule:... ...proper fit and functionality, and secure finished materials onto custom frames. Help prepare systems for shipment, verify equipment...Hourly payWeekly payFor contractorsLocal areaImmediate startMonday to FridayShift workStaffmark Group
Chaska, MN4 days ago$18 - $21 per hour
...gets it done. This is where precision meets hustle. Assembly specialists wanted to assemble, inspect, and keep the floor running smooth... ...proper fit and functionality, and secure finished materials onto custom frames.Help prepare systems for shipment, verify equipment...Hourly payWeekly payMonday to FridayShift workStaffmark
Chaska, MN2 days ago$18 - $21 per hour
...Assembly Specialist Location: Chaska, MN Pay Rate: $18.00 - $21.00 per hour (Depending on Experience) Schedule: Monday - Friday | 7:00 AM... ...proper fit and functionality, and secure finished materials onto custom frames. Help prepare systems for shipment, verify equipment...Hourly payWeekly payFor contractorsLocal areaMonday to FridayShift workStaffmark Group
Chaska, MN3 days ago- ...and opportunities for growth. Position Overview The Outreach Specialist will be located in Minnesota and is responsible for building and... ...and informational sessions, to promote program offerings and services. Educating stakeholders on program benefits, eligibility requirements...For contractorsWork at officeLocal area
Frontier Energy Inc
Chanhassen, MN22 hours ago $20 per hour
...Mental Health Specialist (MHS I)Join Our Passionate Team as a Mental Health Specialist (MHS I) - Make a Lasting Impact Every Day!At Dungarvin, we are more than a provider of support services - we're a mission-driven team rooted in respect, response and choice. Since 1...Shift workWeekend workDungarvin
Shakopee, MN2 days ago$17.91 - $20.74 per hour
...Mobile Crisis Family Mental Health Peer Specialist All are welcome! We encourage veterans, people of color, individuals with disabilities... ...perks like discounted concert tickets, convenient home services, incredible travel deals, delectable dining experiences, and so...Hourly pay16 hoursPart timeLocal areaMonday to FridayCanvas Health
Shakopee, MN3 days ago$17.5 - $19 per hour
Position: Broadband Specialist I The person in the role will help with a route that covers our customers in the Minnesota towns of: Prior Lake / Savage / Cannon Falls / Lake... ...major cities and America's smaller regions. The services we offer-faster, more reliable internet...Work experience placementFlexible hoursAfternoon shiftMediacom Communications
Chanhassen, MN3 days ago$14 - $18 per hour
Tractor Supply Cashiers and Customer Service Associates operate the register, assist customers with purchases and product questions, restock shelves, help maintain store cleanliness, assist with returns and exchanges, and support general store operations. This position...Hourly payFull timeTractor Supply
Chanhassen, MN1 day ago- ...Customer Service and Adminstrative associate Quali Tech, LLC is a manufacturer of plant nutrition, animal nutrition, and food ingredients products and services. Found in 1967, Quali Tech has been developing new techniques to formulate specialized combinations...Full timeSeasonal workWork at office
QualiTech
Carver, MN16 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Specialist, Customer Service. Be the first to apply!
Related searches
- health specialist Chaska, MN
- information technology specialist Chaska, MN
- rehabilitation specialist Chaska, MN
- housing program specialist Chaska, MN
- equal employment specialist Chaska, MN
- cybersecurity specialist Chaska, MN
- qc specialist Chaska, MN
- facility management specialist Chaska, MN
- renovation specialist Chaska, MN
- provider relations specialist Chaska, MN