Process Development & Documentation Analyst

Process Development & Documentation Analyst

Position Description
CGI is a global IT and business consulting services firm that helps clients achieve meaningful outcomes through technology, innovation, and industry expertise. With a global footprint and a collaborative, ownership driven culture, CGI professionals work alongside clients to solve complex challenges and deliver lasting results.

CGI is seeking a Process Development & Documentation Analyst to partner with Engineering & Construction (E&C) subject matter experts to establish, document, and maintain foundational operational processes and Methods & Procedures (M&Ps). This role will focus on discovering how work is performed today, translating technical and operational knowledge into clear and repeatable processes, and helping create documentation that supports consistent execution across engineering and construction operations.

The ideal candidate is a skilled process analyst and technical documentation professional who is comfortable interviewing SMEs, navigating ambiguity, and converting tribal knowledge into structured procedures and process flows. Experience supporting technical or engineering operations is required, with telecommunications experience involving Outside Plant (OSP) and/or Inside Plant (ISP) Engineering strongly preferred.

This role is based in Dallas, Texas working under a hybrid model.

Your future duties and responsibilities
How you'll make an impact
. Partner with Engineering & Construction SMEs to discover, define, and document current and future state operational processes.
. Facilitate SME interviews and working sessions to capture tribal knowledge, operational requirements, decision points, dependencies, and process variations.
. Develop and maintain clear Methods & Procedures, process documentation, work instructions, and supporting operational materials.
. Create process maps, workflows, and swimlane diagrams that clearly illustrate roles, handoffs, dependencies, and end to end activities.
. Translate complex engineering and construction concepts into accurate, structured, and user friendly documentation.
. Identify process gaps, inconsistencies, unclear ownership, and opportunities to improve standardization across engineering and construction workflows.
. Independently drive process discovery and documentation activities in environments where requirements or existing processes may not be fully defined.
. Collaborate with technical stakeholders to validate documented processes and ensure materials accurately reflect operational practices.
. Support ongoing maintenance, version control, and governance of process documentation as operational requirements evolve

Required qualifications to be successful in this role
. Demonstrated experience in process discovery, process development, business process analysis, or operational process documentation.
. Strong Microsoft Word skills with experience developing professional, detailed Methods & Procedures, work instructions, or similar documentation.
. Proven ability to interview technical SMEs and convert tribal knowledge into clear, repeatable, and actionable procedures.
. Experience developing process flows, workflow diagrams, and swimlane documentation.
. Experience working with technical, engineering, construction, infrastructure, or similar operational teams.
. Ability to independently organize and drive work in ambiguous environments with limited existing documentation.
. Strong analytical skills with the ability to understand complex workflows, identify dependencies, and document operational requirements.
. Strong written and verbal communication skills with the ability to collaborate effectively with technical and non-technical stakeholders

Strongly Preferred
. Telecommunications industry experience supporting Outside Plant (OSP) and/or Inside Plant (ISP) Engineering. Fiber construction or fiber network deployment experience.
. Experience conducting field observations or validating documented processes against field operations.
. Experience using Microsoft Copilot or similar AI enabled productivity tools to support documentation workflows.
. Experience with document repositories, document lifecycle management, version control, or governance processes.
. Exposure to large scale telecom build programs or Falcon type engineering and construction programs
. Experience with Adobe Creative Studio Suite is a plus!

Other Information:   
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $63,700.00 - $148,600.00.

CGI benefits are offered to eligible professionals on their first day of employment to include:   
. Competitive compensation including profit participation program 
. Comprehensive medical, dental, and vision benefits
. Basic life and accidental death & dismemberment insurance
. Matching contributions through 401(k) plan, and CGI share purchase plan
. Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service 
. 80 hours of floating holiday leave per year to observe holidays that are important to them 
. At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more)
. Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws 
. Bereavement leave, ranging from 1 to 7 days per year based on relationship. 
. Paid jury duty leave, up to time summoned
. Learning opportunities and tuition assistance
. Wellness and Well being programs

For more detailed information about our benefits offerings visit Benefits | CGI Careers 

Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported.

CGI anticipates accepting applications for this position through 2026-11-02. 

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on clients.njoyn.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.