Lead, Medical Equipment Delivery Driver

Lead, Medical Equipment Technician

The Lead, Medical Equipment Technician is responsible for ensuring safe delivery, providing setup, and education in usage of home medical equipment for our customers. Setup is done in their home, long-term care setting, clinic or any location deemed necessary to service patients. A Lead, Medical Equipment Technician demonstrates advanced or expert knowledge, skills, and abilities as a Medical Equipment Technician (MET).

Essential Functions and Job Responsibilities:

• Manages territory to reach service goals and deliver equipment including oxygen as required in accordance with industry standards.
• Educates customers in proper use and care of respiratory and HME equipment in a home setting.
• Completes written patient visit reports following setup and follow-up visits as required.
• Assists with customer equipment problems under emergency conditions.
• Processes all orders in a timely, accurate manner.
• Promotes services and products to referral sources in the community as appropriate.
• Develops basic reimbursement knowledge and completely documents all information necessary to ensure reimbursement for all appropriate equipment, products, and services.
• Assists with implementation of quality improvement program to meet company policies.
• Maintains home oxygen systems through regularly scheduled visits to customers.
• Assumes on-call responsibilities during non-business hours in accordance with company policy.
• Safely drives and maintains company vehicle.
• Performs patient assessment and re-assessment for patient care.
• Performs routine preventative maintenance and simple repairs on equipment as required in accordance with company policies.
• Reports equipment hazards and/or product incidents as required in accordance with company policies and procedures.
• Retains knowledge of and consistently adheres to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.
• Cleans equipment when assigned by supervisor or if down time allows, following the Branch Maintenance and Cleaning Guidelines.
• Leads special projects or assignments and delegates responsibilities to others.
• Mentors others within the department.
• Trains new employees.
• Demonstrates "lean thinking" for process improvement (e.g. eliminating waste in processes).
• Develops and maintains working knowledge of current HME products and services offered by the company and all applicable governmental regulations.
• Maintains patient confidentiality and function within the guidelines of HIPAA.
• Completes assigned compliance training and other educational programs as required.
• Performs other related duties as assigned.

Competency, Skills and Abilities:

• Problem solving skills with attention to detail
• Ability to prioritize and manage multiple tasks
• Ability to clean, test and repair home medical equipment
• Ability to identify safety hazards and take the necessary precautions
• Accurately receive, stock, retrieve and load equipment and supplies
• Work cooperatively with those contacted in the course of work
• Ability to prioritize and manage competing priorities and tasks
• Independent decision making
• Computer skills including knowledge of Microsoft Office applications
• Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
• Effective at developing relationships
• Conflict resolution skills
• Team leadership skills

Requirements

Education and Experience Requirements:

• High School Diploma or equivalency
• Three (3) years of related experience required, preferably in the HME delivery industry
• Military, delivery driver with sales component or health care technician experience would be considered related experience
• Valid and unrestricted driver's license in the state of residence

Physical Demands and Work Environment:

• Must be able to regularly lift and/or move up to 85 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move up to 160 pounds
• Must be able to stretch, bend, stoop and crouch and perform moderate to heavy physical labor while moving equipment and supplies
• Subject to long periods of sitting and driving
• Work environment may be stressful at times, as overall work activities and work levels fluctuate
• May be exposed to unsanitary conditions in some home settings
• May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen
• May be exposed to high crime areas within the service community
• Must be able to drive independently and travel as needed
• May be exposed to angry or irate customers
• Steel-toed shoes are always required
• Must be able to access the patient's residence without assistance
• Ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy