Sales Lead - White House Black Market

Position Objective The Associate Lead primarily supports management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions. Functional Responsibilities Promotes customer service by ensuring associates greet and assist customers, responding to inquiries and complaints professionally and in a timely manner. Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews timesheets and payroll documentation for accuracy and submits as appropriate. Monitors associate sales activities and productivity, acknowledges and communicates performance, and motivates and trains associates to achieve full potential. Maintains awareness of customers to increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices. Maintains knowledge of current sales and promotions, presents and displays merchandise in accordance with current promotions and standards. Supports and administers receipt and dispatch of inventory and supplies according to company policy. Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or performing services for customers; prepares weekly schedules to ensure proper floor coverage within fiscal guidelines. Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps locate or obtain merchandise based on customer needs and desires. Builds and maintains a solid customer following through clienteling and wardrobe management. Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management. Participates in and facilitates visual directives including monthly store sets and merchandise replenishment. Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations. Other duties as assigned. This position may be found in multiple brands; some duties may vary from brand to brand. Competencies Culture: Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance. Managing Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Planning and Aligning: Planning and prioritizing work to meet commitments aligned with organizational goals. Organizational Savvy: Maneuvering comfortably through complex policy, process, and people‑related organizational dynamics. Courage: Stepping up to address difficult issues, saying what needs to be said. Qualifications High School diploma or equivalent. Must be 18 years old or older. Minimum 2 years prior retail or sales management experience preferred. Excellent communication, verbal, and written skills. Excellent customer service skills. Knowledge of administrative aspects of store operations. Ability to travel to stores throughout the district. Ability to stand and maneuver on the sales floor and stockroom, operate register, lift and carry up to 50 pounds, hand/fold merchandise, climb, reach, push/pull. Regular attendance is essential to ensure adequate coverage to meet company objectives. Ability to work a flexible schedule, including nights, weekends, and holidays. Wage Range The wage range for this position is $17.90 - $22.35. Successful candidates’ wage rates will be determined based on their individual qualifications for the position. Equal Opportunity Employer Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law. #J-18808-Ljbffr Chico's FAS, Inc. - Retail