Critical Operations Engineer I (Night) (CH2)

Critical Operations Engineer I

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape. Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we're not just building state-of-the-art infrastructurewe're creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success.

Critical Operations Engineer I Role: The Critical Operations Engineer I assists in the operational integrity, security, and regulatory compliance of the data center. The technician is to have a strong knowledge of telecommunications, mechanical, electrical, and life safety systems as well as data center operating procedures. We are currently hiring for the Night Shift Tuesday-Saturday 10:00pm-6:30am.

A Tier III technician will be responsible for day to day operations of the data center including facilities and telecommunication infrastructure. The responsibilities are wide ranging and multi-disciplinary.

Duties:

• Completion of CoreSite's Data Center Operations Qualification Program to the tier level at which you are hired within the first nine (9) months of employment.
• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems. Areas include: Electrical, Mechanical, Communications, Building Monitoring and Control.
• Tracking and trending operational characteristics.
• Provide feedback to management on the effectiveness of existing standards and processes.
• Works with contractors and consultants for all system expansions, corrections and upgrades
• Work with the senior technicians to track and complete an aggressive preventive and predicative maintenance schedule.
• Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction as per CoreSite guidelines. Ideal candidate will have a demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT.
• Manage systems to avoid unplanned, customer-impacting outages.
• Navigate and utilize a CMMS system.
• Provide day-to-day exceptional customer service and support.
• Maintain and complete regular facility and security tours documenting and responding to found issues.
• Assist with the database management of maintenance discrepancies and work with to resolve site issues based on agreed upon priorities.
• Follow direction from data center management regarding the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency.
• Trouble Ticket and Remote Hands Management
• Fiber and Copper cabling terminations
• Circuit path creation and verification
• Coordinate and oversee power installations and upgrades
• Work Order Completion Process
• Infrastructure projects (Internal/Customer)

Additional Responsibilities:

• Use developed procedures to solve problems
• Assist in asset and consumable inventory management.
• Responsible for the tracking and proper labeling of all equipment per established procedures.
• Incident escalation, response, and follow-up report writing
• Manage building service requests through resolution.
• Perform and complete work orders and customer service tickets in a timely manner
• Serve in a technical writing capacity in regard to the derivation of procedures for preventative or corrective maintenance activities.
• Adhere to and promote CoreSite's Principles of Operational Excellence
• Provide applied mechanical and integrated control expertise for the entire data center.

Requirements

This position is required to interact with CoreSite personnel, vendors, partners, contractors and clients.

Knowledge

• Firm and proven understanding of the electrical and mechanical systems used in a data center environment.
• Firm and proven understanding of fiber optics / cabling infrastructure and industry best practices.
• Firm and proven understanding of Proficient knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety
• Proficient knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
• Proficient and experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems

Skills

• Minimum of 2 years experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including:
• Chilled Water Systems
• Large Centrifugal Chillers
• Cooling Towers
• Heat Exchangers
• Water Treatment Systems
• VFD's and Pumps
• HVAC equipment
• CRAC/CRAH's
• Humidification Systems
• BMS and PLC Controls
• Emergency Standby Diesel Generator Systems
• Fuel/Oil systems,
• 480/277 and 208/120 electrical generation and distribution
• Static UPS Systems
• Double Interlock Pre-Action Systems
• Communications cabling
• Cabling infrastructure
• Network infrastructure and hardware
• Experience laying out, pulling, dressing, and terminating fiber and copper communications cabling.
• Experience diagnosing and repairing IT hardware, servers, network switches, structured cabling.
• Proven leadership skills
• Excellent communication skills, both written and oral
• Suite (Word, Excel, PowerPoint, Project)

Abilities

• Ability to communicate effectively with customers and internal staff.
• Ability to coordinate, supervise and communicate with contractors who perform maintenance or upgrade work on these systems.
• Ability to learn quickly and address issues as they arise during normal working hours or after hours.
• Ability to operate in and promote a rigorous process-driven team environment
• Ability to logically analyze and solve problems
• Ability to effectively multi-task multiple projects
• Operate Hand and Machine Tools (hammer, drill, saw, etc.)
• Operate electrical tools such as a multi-meter or infrared camera

Education/Experience

• High School Diploma or greater
• 2-5 years of experience in the data center industry
• Be able to pass an extensive background check, including criminal history, personal references, employment and education verification, and Department of Motor Vehicle and credit check.

Physical Demands and Special Requirements

• Ability to stand 1/3 2/3 of the time
• Ability to walk 1/3 2/3 of the time
• Ability to sit 1/3 2/3 of the time
• Ability to climb and balance 1/3 2/3 of the time
• Ability to stoop, kneel, crouch and crawl 1/3 2/3 of the time
• Ability to reach with hands & arms 1/3 2/3 of the time
• Ability to smell, talk & hear
• Ability to use hands to type, handle & feel
• Ability to reach with hands and arms
• Ability to see at close and distance ranges and the ability to see color
• Must be comfortable working in a high stress, fast paced environment with shifting priorities
• Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support