Resource Administrator

Job Description

Job Description

The Resource Administrator is responsible for coordinating organizational resources, maintaining data integrity across systems, and providing administrative support for operational processes. This role serves as a key administrator for the organization's CRM platform and monday.com workspace, ensuring accurate data management, workflow efficiency, reporting, and user support. The Resource Administrator works cross-functionally to streamline processes, improve data quality, and support organizational goals. 

Essential Duties and Responsibilities

Resource & Administrative Management

• Coordinate and track organizational resources, projects, and assignments.
• Maintain accurate records, files, and documentation.
• Assist with scheduling, meeting coordination, and operational support activities.
• Monitor deadlines and ensure timely completion of assigned tasks.
• Develop and maintain standard operating procedures and process documentation.

CRM Administration

• Maintain and update CRM records, including contacts, clients, donors, customers, vendors, and stakeholders.
• Ensure data accuracy, consistency, and integrity within the CRM system.
• Create and manage reports, dashboards, and data exports.
• Support user training and CRM best practices.
• Troubleshoot data issues and coordinate system enhancements as needed.
• Assist with data imports, data cleanup, and ongoing database maintenance.

monday.com Administration

• Administer and maintain monday.com boards, workflows, automations, and dashboards.
• Configure project tracking and resource management tools.
• Create custom reports and performance metrics for leadership.
• Support users with system navigation, training, and troubleshooting.
• Identify opportunities to improve workflows through automation and process optimization.
• Ensure projects and tasks are accurately tracked and updated.

Reporting & Analytics

• Generate operational and management reports.
• Analyze data trends and provide actionable insights.
• Monitor key performance indicators (KPIs) and resource utilization.
• Assist leadership with data-driven decision-making.

Collaboration & Support

• Work closely with department leaders to support operational initiatives.
• Serve as a liaison between teams to ensure effective communication and coordination.
• Provide excellent customer service to internal and external stakeholders.

Qualifications

• Associate's or Bachelor's degree in Business Administration, Information Systems, Communications, or related field preferred.

• 2-5 years of administrative, operations, project coordination, or database management experience.
• Hands-on experience administering a CRM system required.
• Experience using and maintaining monday.com required.
• Experience creating reports, dashboards, and workflow automations preferred.

Technical Skills

• Proficiency in monday.com administration and workflow management.
• Experience with CRM platforms such as Salesforce, HubSpot, DonorPerfect, Blackbaud, Microsoft Dynamics, or similar.
• Advanced Microsoft Office skills, particularly Excel.
• Strong data management and reporting capabilities.
• Familiarity with automation tools and integrations preferred.

Competencies

• Strong organizational and time management skills
• Attention to detail and accuracy
• Problem-solving and analytical thinking
• Project coordination
• Effective written and verbal communication
• Customer service orientation
• Process improvement mindset
• Ability to manage multiple priorities independently