Night Auditor - Hotel

Night Auditor

At Oxford Collection of Hotels, we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We're looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we'd love to meet you.

What We Offer:

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage for peace of mind
• 401(k) with profit sharing to invest in your future
• Generous paid time off so you can recharge
• Exclusive discounts at our propertiesbecause you deserve great getaways, too!
• Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let's create memorable guest experiences together!

Position Summary: The Night Auditor at one of Oxford's luxury or boutique-style hotels is responsible for overseeing overnight front desk operations, balancing daily financial transactions, maintaining security, and delivering outstanding guest service. This role ensures the accuracy of hotel revenue records and supports a seamless experience for guests arriving, departing, or requiring assistance during the overnight hours. The Night Auditor plays a crucial role in striving to meet and exceed Four-Star service standards, delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

Essential Duties & Responsibilities:

• Administration (60%):
• Verifying and posting charges to guest accounts if needed, verifying room rates match posting details, and verifying that charges are posted to the correct departments
• Complete all reports generated by RoomKey and distribute them to appropriate departments
• Ensure direct billings are posted to the general ledger timely, including meeting room charges
• Perform full system backups and assign wake-up calls
• Performs accurate month-end processing, reporting any discrepancies to the property management team
• Maintain awareness of room inventory at all times
• Enforce hotel policies regarding guest behavior, noise levels, and access control reporting guest incidents to the property management team
• Accurately count and manage bank transactions, reporting any discrepancies to management
• Run audit reports/journals from the front office system, Point of Sale, and the computer
• Make corrections and adjustments and handle all computer problems that might occur throughout the shift
• Balance all revenue and settle accounts nightly, maintain files, and reset the system for next day operations
• Verify and schedule any requested Valet and transportation needs
• Prepare any VIP arrival arrangements ahead of time, communicating needs at shift change
• Enter all maintenance issues and requests into the maintenance tracking system
• Guest Services (30%):
• Welcome guests with a polished and professional demeanor, ensuring a smooth check-in and check-out process.
• Provide detailed information about the hotel, its amenities, and expert-level local recommendations
• Process guest reservations, payments, and special requests accurately, maintaining discretion and confidentiality at all times
• Serve as the primary point of contact for guest inquiries and concerns overnight to ensure that Four-Diamond service is offered at all times
• Register guests, verify registration details, and manage key control
• Respond to guest inquiries, special requests, and concerns, ensuring optimal levels of guest satisfaction and repeat business
• Remain available to guests at all times at the front desk
• Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner, reporting any discrepancies to property management team
• Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards
• Promptly answer the telephone using positive and clear communication. Input messages into the computer.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
• Be knowledgeable about and able to respond to emergency situations
• Other (10%):
• Complete a daily activity log with pertinent shift information for co-workers and leadership team
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• May be required to train on other shifts for coverage as needed
• May participate in the drivers program or other hotel-related duties as assigned

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.

Core Skills and Values:

• Adaptability/Flexibility: Maintains focus and a positive attitude amidst change or under pressure
• Company Character: Supports company vision and values
• Customer Focus: Builds positive and fruitful customer relationships
• Detail Orientation: Is accurate and methodical with details and/or numbers
• Ethics Integrity Values: Ably builds trust and is widely trusted
• Interpersonal Communication: Relates well with people verbally and in written form
• Stress Management: Functions well under stress
• Team Orientation: Works cooperatively with others, establishes rapport, and is organizationally sensitive

Preferred Education & Experience:

• High School Diploma or GED preferred
• Prior experience in customer service or hospitality is beneficial but not required. On-the-job training will be provided
• Familiarity with basic computer applications such as Microsoft Office is advantageous
• Any previous experience in a front desk, reception, or related role is a plus but not mandatory

Job Requirements:

• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Regular and reliable attendance

Physical Requirements:

• Must be able to stand on feet throughout work hours
• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs

Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on pre-employment screening.