Patient Access Representative

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. The Patient Access Representative is responsible for providing patient‑oriented service in a clinical or front‑office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co‑pays and insurance payments, processing paperwork, and performing other front‑office duties as required in a fast‑paced, customer‑oriented clinical environment. Our office is located at 350 W. Thomas Rd, Phoenix, AZ. We offer 4 weeks of paid training. During training the hours will be 8:00 am to 4:30 pm or 7:00 am to 3:30 pm, Monday‑Friday. A shadowing/on‑the‑job training element will require the same schedule as the trainer during that portion. Primary Responsibilities Communicates directly with patients and/or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility and benefits. Utilizes computer systems to enter or verify patient data in real‑time ensuring accuracy and completeness. Gathers necessary clinical information and processes referrals, pre‑certification, pre‑determinations, and pre‑authorizations according to insurance plan requirements. Verifies insurance coverage, benefits, and creates price estimates and reverifications as needed. Collects patient co‑pays as appropriate and conducts conversations with patients about their out‑of‑pocket financial obligations. Identifies outstanding balances from a patient’s previous visits and attempts to collect any amount due. Collects data directly from patients and refers to provider offices to confirm and schedule appointments for patient services prior to hospital discharge. Responds to patient and caregiver inquiries related to routine and sensitive topics in a compassionate and respectful manner. Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary. Benefits Paid Time Off, accruing with the first pay period plus 8 paid holidays. Medical plan options with participation in a Health Spending Account or Health Savings Account. Dental, vision, life and AD&D insurance, short‑term and long‑term disability coverage. 401(k) savings plan and Employee Stock Purchase Plan. Education reimbursement. Employee discounts. Employee Assistance Program. Employee referral bonus program. Voluntary benefits such as pet, legal, and long‑term care insurance. Required Qualifications High School Diploma or GED. 1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role. Ability to work 100% onsite at 350 W. Thomas Rd, Phoenix, AZ. Ability to work Monday‑Friday from 7:00 am to 3:30 pm. Ability to work a flexible first‑shift schedule during the initial training period. Must be 18 years of age or older. Preferred Qualifications Experience with Microsoft Office products. Experience in a hospital patient registration department, physician office, or any medical setting. Experience in insurance reimbursement and financial verification. Experience in requesting and processing financial payments. Working knowledge of medical terminology. Understanding of insurance policies and procedures. Ability to perform basic mathematics for financial payments. Soft Skills Strong interpersonal, communication, and customer service skills. Dependable and able to work independently. Physical Demands Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset. PLEASE NOTE The sign‑on bonus is only available to external candidates. Candidates currently working for UnitedHealth Group, UnitedHealthcare, or a related entity on a full‑time, part‑time, or per‑diem basis are not eligible to receive a sign‑on bonus. Pay for this role ranges from $16.00 to $29.00 per hour based on full‑time employment. In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution (all benefits are subject to eligibility requirements). We comply with all minimum wage laws as applicable. UnitedHealth Group is committed to helping people live healthier lives and making the health system work better for everyone. We believe in equal opportunity for all individuals regardless of race, gender, sexuality, age, location, or income. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment. #J-18808-Ljbffr