Retail Customer Service Store Specialist-Part-Time- (Various shifts needed including weekend av[...]

Retail Customer Service Store Specialist – Part-Time (Various shifts needed, including weekend availability) Job Category : Stores Requisition Number : TEMPL018567 Part-Time On-site Rate : $15.75 USD per hour Locations Showing 1 location Rockland, MA 02370, USA Description Compensation for this opportunity is based on candidate experience and position. Join our team! All associates receive a 30% discount! The compensation range for this opportunity is $15.75 - $16.75 Company Overview Ocean State Job Lot (“OSJL” and “Company”) is a leading retailer operating over 150 stores in the Northeast. 30% Associate Discount: exclusive savings on products. Wellbeing Time & Care.com Access: resources for family care needs. Generous Paid Time Off: Sick Time Pay, Vacation, and Holiday Pay. Comprehensive Health & Wellness: Medical, Dental, Vision, Life Insurance, Critical Illness, and Accident coverage. Flexible Spending Account (FSA). Short-Term Disability: income protection for temporary illness or injury (for Full Time Associates). Accolade Care: personalized healthcare support and navigation. Job Description: The Store Specialist role at OSJL plays a key role in creating a positive and engaging customer experience. This role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas – all while adhering to company policies and merchandising guidelines. The role also provides oversight of assigned associates and activities. Key Responsibilities: Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment. Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions. Promote company-wide customer initiatives (donations, loyalty programs, promotions). Maintain visually appealing displays, restock assigned areas, and merchandise new items according to company guidelines. Train and coordinate assigned associates, manage breaks according to policy and regulations. Communicate issues and improvement opportunities to store leadership. Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning. Handle daily damages and returns according to established procedures. Qualifications: Prior retail merchandising, customer service, or cashier experience in other retail environments is preferred. Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required. Full-time associates in this role must have availability to work as needed by the business, including nights and weekends. Must be 18 years of age or older. Work primarily in a climate controlled environment with minimal safety/health hazard potential. This position requires extended periods of moving, remaining stationary, ascending, descending, and positioning oneself to complete various tasks during the shift. Physical activities include using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: able to lift 35 lbs regularly. Overnight and weekend assignments may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Benefits & Opportunities Eligible for Referral Bonus. Tuition Reimbursement (for Full Time Associates). Profit Sharing Bonus. 401K retirement savings plan. OSJL Vacations & Various Discounts at Partner Companies. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Ocean-State-Job-Lot