Customer Service

$17 per hour

Express Employment Professionals Defunct

Cleveland, TN

Job Full Description

Customer Service Representatives - $17/hour

Express Employment Professionals is currently recruiting for multiple Customer Service Representatives .

Customer Service Representatives Responsibilities:

Provide professional and courteous communication with coworkers, management, and customers, including handling emails and phone calls effectively.
Manage diverse customer inquiries, including escrow details, payments, and loan maintenance, while referencing training materials and system tools.
Maintain service-level expectations, adapting to varying call volumes and fast paced workflows, particularly during peak times or after new account transfers.
Keep detailed and personalized notes to aid in call resolution and training.
Organize and maintain information for quick reference during calls.
Follow assigned schedules, ensuring punctuality and adherence to break and lunch timing.
Communicate technical or training needs proactively to management.
Manage calls effectively by multitasking, typing notes while speaking, and resolving customer concerns in real-time

Customer Service Representatives Qualifications:

Meet the assigned minimum number of phone calls/attempts/accounts per day.
Typing score of 45 WPM.
Good tenure at previous jobs (2+ years in a relevant field).
Maintain attention to detail in data entry and recording conversations.
Ability to work independently from home in a quiet, uninterrupted environment.
Strong organizational skills to ensure information is easily accessible and utilized effectively
High Speed Internet (hard-wired)
High School Diploma or equivalent.

Customer Service Representatives Shift:

Required hours are Monday-Friday, 11:30 AM - 8:00 PM
One Saturday shift every four weeks (9:00 AM - 3:30 PM) and a compensatory day off the following week.
Optional and Mandatory overtime

Express Associate Benefits:

Vacation pay
401(k)
Referral bonuses
Work From Home: All equipment provided (internet access and office supplies not included).

Applying is easy! Pick any of the following:

Call View phone number on click.appcast.io, ask for Magy.
Walk-In : 8am-3:30pm MON-FRI, 631 William Blount Drive, Maryville, TN or 808 Highway 68, Suite #4, Sweetwater TN 37874.
Submit an application at Expresspros.com/AlcoaTN
Quick apply here :
Email: View email address on click.appcast.io

Alcoa (Blount County), TN
2362
631 William Blount Drive
Maryville, TN 37801

Apply

Vacancy posted 5 days ago

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