Lead Housing Case Manager (Rapid Rehousing-RR

Lead Housing Case Manager

The Lead Housing Case Manager promotes the mission, vision, values and strategic plan of Neighborhood Service Organization while supporting the goals and objectives of the Rapid Re-Housing (RRH) program. This position carries a reduced caseload and provides leadership, supervision and day-to-day support to the Rapid Re-Housing (RRH) Team, including Case Managers and Certified Peers. The Lead Housing Case Manager works in collaboration with the Director of Housing & Supportive Services to ensure compliance with funding source requirements, contractual obligations, HUD regulations and agency standards while supporting quality service delivery for residents. This position is performed during NSO business hours and requires flexibility. Driving is a requirement of the position.

Responsibilities:

• Professionally represents NSO and promotes NSO mission, vision, values and strategic priorities.
• Supervises the Rapid Re-Housing (RRH) Team, including Case Managers and Certified Peers, and provides individual supervision, mentoring, coaching, training and guidance.
• Evaluates staff performance and makes recommendations for personnel actions to the Director of Housing & Supportive Services, as needed.
• Provides day-to-day case management services to residents in Rapid Re-Housing (RRH) Services and maintains responsibility for assigned case records.
• Carries a reduced caseload of not more than 10 consumers.
• Coordinates Rapid Re-Housing (RRH) Supportive Housing Services Team activities and supports team interactions with KMG, NSO's property management company, CMA and other partners.
• Maintains occupancy rates through effective navigation of CAM referrals to the Rapid Re-Housing (RRH) Building.
• Works with the Director of Housing & Supportive Services to ensure compliance with multiple funding sources, contractual obligations, HUD regulations, City of Detroit standards and agency requirements.
• Monitors and maintains data on services provided and submits required reports to DWCCMHA, MDCH, MSHDA, HUD and other agencies, as appropriate.
• Administers supportive housing services in alignment with HUD regulations and applicable program guidelines.
• Monitors program funds for direct client assistance in coordination with the Finance Department, ensuring compliance with accounting practices and program requirements.
• Reviews staff requests for leave and makes recommendations based on program needs.
• Assists in the recruitment of staff to ensure vacancies are filled and program objectives are met.
• Recommends service delivery improvements, program changes and new programming to the Director of Housing & Supportive Services and Unit Director.
• Implements approved changes and supports continuous improvement in service delivery.
• Sets performance expectations and develops performance objectives for direct reports.
• Delegates responsibilities and decision-making appropriately and effectively.
• Provides performance reviews on time and takes an active role in the professional development of direct reports.
• Administers disciplinary actions as necessary in accordance with Human Resources policies and procedures.
• Demonstrates compassion for people experiencing homelessness, poverty, mental illness and addiction.
• Participates in supervisory meetings, team meetings and program planning discussions.
• Fosters commitment, team spirit, pride and trust.
• Possesses strong work ethic, drive, energy and persistence to achieve goals.
• Takes accountability for job responsibilities and follows through with assigned tasks.
• Able to anticipate and support change when needed.
• Complies with contractual and regulatory requirements, as needed.
• Performs other duties as assigned.

Professional Skills:

• Demonstrates leadership skills in developing policies and procedures that guide and reflect quality service delivery.
• Able to inspire, influence and enable others to achieve program goals.
• Works effectively as part of a team and inspires team spirit in others.
• Promotes a harmonious work environment.
• Demonstrates expertise in supportive housing, case management and services for individuals experiencing homelessness.
• Ensures consumer satisfaction through monitoring, improving and delivering excellence in program services.
• Maintains strong working relationships with internal teams, property management partners, community partners and funding agencies.
• Is open to new approaches and takes steps to increase knowledge, skills and abilities, both within and outside NSO.
• Communicates professionally and effectively with staff, consumers, leadership, funders and community partners.
• Maintains knowledge of job duties, methods, procedures, documentation standards and regulatory requirements.

Candidate Requirements:

• BA, BS or BSW required.
• Three to five years of experience in a homeless services provider setting or other related case management setting.
• Experience working with individuals and families experiencing homelessness.
• Knowledge of supportive housing services, case management practices, documentation standards and regulatory compliance requirements.
• Leadership experience or demonstrated ability to supervise, coach, train and develop staff.
• Valid Michigan driver's license required.
• Proof of auto insurance required.
• Ability to work during NSO business hours with flexibility based on program needs.
• Driving is a requirement of the position.

Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.