Front of House Team Member (Full-Time)

Chick-fil-A Front of House Team Member

At Chick-fil-A, the Front of House Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Front of House Team Members gain life experience that goes far beyond serving a great product in a friendly environment. They are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.

Position Type: Full-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Front of House Team Member Responsibilities:

• Deliver excellent guest service by greeting guests, taking orders accurately, and ensuring a positive and welcoming experience
• Operate front counter, drive-thru, dining room, and other guest-facing stations according to Chick-fil-A standards
• Be knowledgeable of assignments for all front of house positions, including front counter, drive-thru order taking, cash handling, drinks station, bagging, and dining room care
• Maintain speed and accuracy while processing orders and handling transactions
• Keep all guest-facing areas clean, stocked, and organized, including the front counter, beverage stations, and dining room
• Stay up-to-date on menu items, promotions, and operational procedures to confidently answer guest questions
• Work safely around equipment and report any safety or maintenance concerns to Leadership
• Maintain personal development by completing in-house training and staying current on any updates or changes
• Complete all opening or closing tasks as assigned
• Adhere to Chick-fil-A standards, policies, and dress code at all times
• Other duties as assigned

Qualifications and Requirements:

• Consistent and reliable
• Cheerful and positive attitude
• Loves serving and helping others
• Customer service oriented
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 20-40 lbs on a regular basis
• Have the ability to stand for long periods of time

Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.