Parts and Service Specialist

Job Overview Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Parts and Service Specialist. The Parts and Service Specialist is accountable for completing both the responsibilities of a Service Advisor and Counter Salesperson. The Service Department responsibilities include ensuring that customers are greeted openly and friendly; coordinating customer repair requests; estimating cost of repairs within set guidelines; assisting the Service Manager with clerical duties such as documentation required for warranty, policy settlements, repair order filing and repair preparation for warranty. From a Parts Department standpoint, this position will be responsible for assisting all customers and mechanics in securing needed parts and supplies. It will also be accountable for achieving the monthly sales and gross profit forecasts and for seeking and soliciting parts sales. This position has been designated as a safety‑sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or may result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or the handling of hazardous materials and/or waste as part of the job duties. Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment. Coordinates with Foremen for proper work scheduling of all shop business. Ensures customers receive the most expedient service available through questioning and understanding repair requests. Works with customers and mechanics to fill parts requirements. Prepares invoices for all over‑the‑counter sales, and house requisitions for all parts that are issued to the shops. Enters all lost sales into the inventory system so that proper inventory items and levels can be maintained. Prepares information for the Parts Manager about parts that may be required for inventory. Works with Service Manager to ensure timely action is taken and settled in areas of disputes and warranty. Assures all documentation necessary for sale of labor (customer, internal and warranty) is complete and properly executed. Inputs repair order information to the data processing system and closes repair orders. Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop. Advises customers of needed service work and suggests additional labor, parts and body shop sales whenever possible (e.g., preventive maintenance inspections, related service work). Participates in training to stay current on technical and warranty issues. Assists in maintaining a clean shop and office area. Performs other duties as assigned by a supervisor. Qualifications CDL (preferred). Minimum 4 years’ experience in a related field. Prefer experience dealing with the public in a sales/service capacity. Computer experience (preferred). Strong customer relations and communication skills. Good leadership abilities. Must have a positive can‑do attitude. Benefits Competitive salary. Medical, dental and prescription insurance. Disability and life insurance. Paid time off program. 401(k) and profit sharing with employer match. Flexible spending account. Internal promotion opportunities. On‑the‑job training. Equal Opportunity Employer / Veterans / Disabled. #J-18808-Ljbffr Murphy-Hoffman Company