Retail Security Supervisor - Wendover

Retail Security Supervisor - Wendover

Department: Retail

FLSAStatus: Non-Exempt

ReportsTo: GeneralManager

SupervisoryResponsibilities

Providesshift-levelguidance,coordination,andoversightofassignedsecuritydutiesandprocedures.Thisrolesupportsoperationalexecutionandadherencetosecurityprotocolsbutdoesnotincludedirectauthorityoverhiring,termination,compensation,orformaldisciplinaryactions.

ReportingStructureandFunctionalAlignment

DualReportingClarification: Thisroleoperatesunderdualreportingrelationships,receivingdirectionfromRetailOperationsleadershipandSecurity/RiskManagementleadership.

1. PrimaryOperationalReporting: ReportsdirectlytotheGeneralManagerattheassignedretaillocationforday-to-dayoperations,scheduling,andstore-levelpriorities.
2. OrganizationalRetailReportingLine: AssistantManager?GeneralManager?FieldOperationsManager?RegionalDirectorofRetail?VicePresidentofGrowth
3. SecurityProgram(Dotted - Line)Reporting: ReportstotheSecurityManagerforallsecurity-specificprograms,policies,procedures,standards,training,andoperationalsecurityneeds.
4. OrganizationalSecurityReportingLine: SecurityManager?DirectorofRiskManagement

PositionSummary

TheRetailSecuritySupervisorsupportsretailoperationsbyservinginadualfunctionrolethatcombinesreceptionandsecurityresponsibilitieswithinthelicensedretailfacility.Thispositionisresponsibleformaintainingasafeandsecureenvironmentforemployees,customers,patients,andvisitors;assessingandde-escalatingsituations;respondingtoworkplaceinjuriesandsecurityincidents;andsupportingregulatorycompliancewithinretailoperations.

EssentialDutiesandResponsibilities

1. Maintainasecureandcontrolledentranceandexitforthelicensedretailestablishment.
2. Serveastheprimaryreceptionpointforcustomers,patients,andvisitors,includinggreetingindividuals,answeringphones,andprovidingauthorizedinformationinaprofessionalmanner.
3. Conductcustomerintakeproceduresbyverifyingagethroughscanningvalididentificationanddirectingcustomersthroughinitialpurchasingsteps.
4. Issue,document,andmanagevisitorbadgesandensurevisitorsareproperlyescortedwhileonfacilitypremises.
5. Enforcefacilityaccessrules,includingdenyingentryorrequestingindividualsleavethepremiseswhenrequiredbypolicy.
6. Monitorsurveillancesystemsandsecurityequipmenttoidentifysuspiciousactivityandrespondtoregulatoryrequestsasrequired.
7. Performroutineandperiodicchecksofelectronicsecuritysystems,includingalarms,cameras,andaccesscontrolsystems,toensureproperoperation.
8. Assessdevelopingsituationsandengagewithcustomers,patients,oremployeestodeescalateconflicts,disturbances,ordisruptivebehaviorinacalmandprofessionalmanner.
9. Respondtoalarms,disturbances,injuries,accidents,securityincidents,andemergencysituations.
10. Leadinitialresponsetoworkplaceinjuries,includingprovidingFirstAidandAEDsupportandassistingwithincidentdocumentationandfollow-upreporting.
11. Initiate,document,andmaintainaccurateincidentreports,witnessstatements,andsecurityrecordsrelatedtosafety,security,orcomplianceevents.
12. Coordinatewithemergencyservicesorlawenforcementwhenescalationisrequired.
13. Protectcompanyassetsfromtheft,diversion,assault,fire,andothersafetyorsecurityrisks.
14. Communicatesecurityconcerns,incidents,andongoingissuesduringshifttransitionstoensurecontinuityofcoverage.
15. Maintaincustomerandpatientconfidentialityinaccordancewithapplicableprivacyandsecurityrequirements.
16. Applycompanysecurityandsafetyprotocolsconsistentlyindailyoperations.
17. Reportcustomer,patient,oremployeeissuestosupervisorystaffandassistwithinvestigationandresolutionasappropriate.
18. Maintainorganizationandcleanlinessofsecurity,reception,andmonitoringareas.
19. Maintainopen,professionalcommunicationwithmanagement,securitypersonnel,andretailstaff.
20. Supportretail,security,andoperationsleadershiptoensuresafeandsecurestoreoperations.
21. Performotherdutiesasassigned.

Allsecurity,reception,surveillance,incidentresponse,andcustomerinteractionactivitiesareperformedinaccordancewithcompanyproceduresandregulatoryexpectations.

ScheduleandWorkHours

Thispositionmayrequireworkingevenings,weekends,holidays,andextendedshiftsbasedonbusinessneedsandoperationalrequirements.

CoreCompetenciesandSuccessMeasures

1. Conflictresolutionandeffectivedeescalationofcustomer,patient,oremployeesituations
2. Situationalawarenessandsoundjudgmentinidentifyingandrespondingtosecurityrisks
3. Customerandpatientserviceexcellencedemonstratedthroughprofessionalinteractions
4. Incidentresponseandemergencypreparedness,includingtimelyandappropriateescalation
5. Regulatoryandcomplianceawarenesswithconsistentadherencetosecurityprotocols
6. Professionalcommunicationanddocumentationaccuracy,includingcompleteandtimelyincidentreports
7. Teamcollaborationandoperationalreliability,includingeffectiveshifthandoffsandcoverage

AdditionalFunctions

1. Demonstratesflexibilitybyworkingacrossdifferentareasofthedepartmentorcompanyasneeded,atthedirectionofsupervisorystaff.
2. Maintainsaprofessionalappearanceandcomplieswithcompanyuniform,grooming,andidentificationbadgerequirementsatalltimeswhileonduty.
3. Communicatesclearly,professionally,andeffectivelyverballyandinwritingwithcoworkers,management,customers,patients,governmentalagencies,andthepublic.
4. Usesinitiativeandsoundindependentjudgmentappropriatetotheroleandlevelofresponsibility.
5. Performseffectivelyinafast-paced,rapidlychanging,andoperationallydemandingenvironment.
6. Demonstratesproficiencywithjob-relatedtechnology,includingsurveillancesystems,access-controlsoftware,andstandardofficeapplications.
7. Interprets,understands,andcomplieswithapplicablefederal,state,andlocallaws,regulations,standards,andorganizationalpoliciesandprocedures.
8. Establishesandmaintainseffectiveworkingrelationshipswithcoworkers,management,andexternalstakeholders.

ComplianceandContinuingEligibility

EmploymentiscontingentuponongoingcompliancewithNevadacannabisregulations,companypolicies,andthemaintenanceofallrequiredlicenses,permits,certifications,andworkcards.Lossofeligibilitymayaffectcontinuedemployment.

EqualEmploymentOpportunityStatement

TheCompanyisanEqualEmploymentOpportunityemployer.Employmentdecisionsaremadewithoutregardtorace,color,religion,creed,sex,sexualorientation,genderidentityorexpression,age,nationalorigin,ancestry,disability,medicalcondition,geneticinformation,maritalstatus,militaryorveteranstatus,oranyotherstatusprotectedbyapplicablefederal,state,orlocallaw.TheCompanycomplieswithallapplicablelawsgoverningnondiscriminationinemployment.

AcknowledgementandAcceptance

IacknowledgethatIhavereceived,read,andunderstandthisjobdescription.Iunderstandthatthisjobdescriptionoutlinestheprimarydutiesandresponsibilitiesofthepositionbutdoesnotconstituteanemploymentcontract.Iunderstandthatjobdutiesmaychangebasedonbusinessneeds.

1. Mustbeatleast21yearsofage.
2. Mustsuccessfullycompleterequiredcriminalbackgroundchecks.
3. Mustsuccessfullycompletepreemploymentdrugandalcoholscreeninginaccordancewithcompanypolicy.
4. MustbeabletoobtainandmaintainavalidNevadaMarijuanaAgentRegistrationCardandanyrequiredlocalorjurisdictionalworkcards.
5. MustbeeligibleforemploymentunderNevadacannabisregulations.
6. MustbeabletosuccessfullycompleteandpassrequiredvirtualMETRCtraining,asapplicabletotherole.
7. MustmaintainvalidFirstAid,CPR,andAEDcertification.
8. Previouscustomerservice,security,orsafetyrelatedexperiencepreferred.
9. Equivalentcombinationsofeducationandexperiencemaybeconsidered,includinginternalexperience.

WorkEnvironmentandPhysicalRequirements

Thispositionrequiresworkinginenvironmentswherecannabisproductsarepresent,whichmayincludeexposuretomarijuanaodorandplantrelatedairbornedustparticles.

Thisisacustomer-andpatientfacingpositionandrequirestheabilitytosee,hear,andcommunicateeffectivelyinordertointeractwithcustomersandpatients,assessanddeescalatesituations,monitorsecuritysystems,respondtoincidents,andperformessentialjobduties.

Allessentialjobfunctionsandrequirementsdescribedinthisjobdescriptionmustbeperformedwithorwithoutreasonableaccommodation,inaccordancewithapplicablelaw.

Physicalactivitiesmayincludegrasping,walking,standing,sitting,bending,twisting,lifting,climbing,andrepetitivemotions.Mustbeabletolift,carry,andbalanceupto40pounds(upto100poundswithassistance).

Salary

$18 USD per hour
recblid 1u8owonvfm52s79khyij6ob4g3b2mb