NETWORK SPECIALIST

Job Title

Unclassified Position Located in the Tax Assessor's Office

Minimum Qualifications

Associate's degree in Computer Science, Information Technology or related field; supplemented by two years of experience in information technology, network/technical support or related filed; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required: Must possess and maintain a valid Georgia driver's license. Specific Knowledge, Skills, or Abilities: Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.

Veterans' Preference

Qualifying veterans will be given preference in the form of a guaranteed invitation to interview for any position to which they applied and have been found to have met the minimum qualifications. Veterans' preference provides for hiring preference on initial appointment only. To see the full Fulton County Veterans' Preference Policy and Procedure, please click here.

Examination

The examination will consist of an evaluation of education and experience, accomplished by analysis of the application. Application must document that the applicant possesses the minimum knowledge, skills, education and experience as listed to be rated as qualified. If selected, an official, accredited college transcript is required, at time of employment, for all degrees/course work used to qualify for this position. All applications must be completed in full before they are submitted. Please review all applications for accuracy and make all corrections before submission because errors can result in not meeting the minimum qualifications. Additional information will not be accepted after applications are received by the personnel department.

Purpose of Classification

The purpose of this classification is to provide technical assistance and support to County computer users in an assigned department or for an assigned system.

Essential Functions

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Provides information system user support to County employees; identifies and resolves problems to restore service to user in a timely and efficient manner; designs new or modifies existing configurations to meet users' needs; ensures that computer and telephone equipment and operations are in compliance with applicable policies, procedures, and rules.

Troubleshoots end-user problems; responds to initial on-site requests for assistance and resolves problems; escalates problem to vendors or other personnel as appropriate; utilizes diagnostic tools and other resources as appropriate.

Administers and supports a variety of computer programs, networks, telephony systems, and peripherals as assigned: performs daily operations and administration of assigned programs, networks, telephony systems and peripherals; performs system back up and maintenance; establishes access levels and maintains system security; researches, implements and maintains network software; maintains internet connections and email systems for departments.

Installs and maintains hardware, software, telephone systems and peripherals; assures availability and proper operation of products for installation; schedules installations; converts old system data to new system; tests installed products per department standards; completes installations and conversions in timely manner and with minimal disruption to customer; provides training as needed.

Supports network system access; sets up accounting for new employees and closes accounts when no longer necessary; increases account capacity when existing blocks are insufficient for work requirements; establishes port connections for new equipment to network as needed; sets up cloud access and resolves problems per established guidelines; limits user access to specific areas according to user needs.

Designs, develops, configures, maintains, repairs, and/or installs computer, network, telephone and related equipment: ensures compliance with applicable policies, procedures, and rules; conducts site survey and workflow analysis to better utilize departmental resources; works with users to plan appropriate locations for computer, network, and telephone equipment; determines facility modifications necessary to appropriately locate equipment; prepares user site plans for installations; submits requests for necessary facility modifications such as cable routing, electrical outlets, cooling, and special requirements.

Runs a variety of reports from system programs to include status reports on systems projects, as well as ad hoc reports; attends variety of staff meetings, vendor demonstrations, seminars and training classes to provide and obtain information on systems' activities and developments.

Additional Functions

Performs other related duties as required.

For Applicants with Prior Military Service

We strongly encourage veterans, prior military and transitioning service members to apply. Many of the competencies and transferable skills developed through military service directly support success in this role, including:

• Customer Service Under Pressure: Experience assisting personnel in high-stress environments, providing clear technical guidance, and maintaining composure while resolving urgent operational issues.
• Operational Planning & Execution: Experience coordinating mission-critical systems, managing technical workflows, following structured procedures, and ensuring operational readiness through disciplined planning and execution.
• Adaptability & Rapid Problem-Solving: Experience troubleshooting complex technical problems under time constraints, adapting to evolving mission conditions, and restoring system functionality with limited resources.
• Team Cohesion & Communication: Experience working within unit-based teams, communicating technical information clearly, supporting collaborative operations, and maintaining alignment across multiple stakeholders.
• Safety & Risk Awareness: Experience following strict security protocols, safeguarding sensitive systems and information, identifying operational risks, and maintaining situational awareness in dynamic environments.

Performance Aptitudes

Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.

Human Interaction: Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the job.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver, and/or control the actions of equipment, machinery, tools and/or materials requiring complex and/or rapid adjustments.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, and ratios; may include ability to calculate surface areas, volumes, weights, and measures.

Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.

Equal Opportunity Statement

It is the policy of Fulton County that there will be equal opportunity for every citizen, employee and applicant, based upon merit without regard to race, color, religion, national origin, gender, age, genetics, disability or sexual orientation.