Remote Join Our Dutch Customer Support Team in Bulgaria - Paid Relocation Included

Mercier Consultancy MD invites you to join our Dutch Customer Support Team in Bulgaria, with paid relocation included! This opportunity is perfect for those eager to immerse themselves in a new culture while providing outstanding service to our Dutch-speaking clients. As a vital member of our team, you will ensure that every customer interaction is positive and efficient.

Key Responsibilities

• Provide exceptional customer service to Dutch-speaking clients through various channels such as phone, email, and live chat.
• Address customer inquiries regarding products, services, and account issues promptly and professionally.
• Manage and resolve customer complaints while maintaining a high level of customer satisfaction.
• Document all customer interactions accurately in our CRM system and suggest improvements where needed.
• Work collaboratively with cross-functional teams to solve complex issues and enhance the overall customer experience.
• Stay updated on product knowledge, policies, and industry trends to provide informed support.

• Fluency in Dutch (oral and written) is required; proficiency in English is an advantage.
• Experience in customer support or related roles is preferred.
• Strong communication skills with the ability to build rapport with customers.
• Excellent problem-solving abilities and a proactive approach to managing customer issues.
• Familiarity with CRM software and online communication tools is beneficial.
• Ability to thrive in a remote work environment and manage time effectively.
• Willingness to relocate to Bulgaria with relocation assistance provided.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. And Much More...