Fitting Room Specialist

Fitting Room Specialist

Job Category: Customer Service

Schedule: Average 20 Hours/Week

Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in Americaoffering world-class brands, special attractions, and unmatched customer service.

SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.

Responsibilities:

• Assures customers are receiving world class customer service and attention in the fitting rooms
• Answer all incoming calls in a friendly, professional and pleasant disposition
• Be knowledgeable and courteous while assisting customers and transferring calls to appropriate associates or areas for further assistance
• Assist in general office duties that include mail service, sorting and opening mail to deliver to appropriate individuals/departments, and assisting other office positions as needed
• Create daily pocket schedules, make signs for all shops
• Assist in various projects for members of the Leadership team as needed
• Development of product knowledge and partners with sales associates to help achieve daily selling goals
• Focuses on fashion trends
• Checks customers in and out of rooms, while monitoring amount of merchandise the customer has in the fitting room
• Prepares merchandise (buttons, zips, etc.) to return to the selling floor
• Be knowledgeable to answer question converting location, price and use of merchandise
• Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth
• Demonstrate strong organization, attention to detail, ability to multi-task and problem solving skills
• Be professional in appearance and attitude, contribute to a positive team atmosphere and treat others with respect and consideration while following Scheels' policies and procedures
• Excellent written and verbal communication skills
• Ability to complete basic mathematical equations
• Promote the Scheels Visa Rewards card and be able to clearly explain all benefits

Schedule: Must be flexible to work assigned schedule between 7 a.m. and 9 p.m., Monday through Saturday, and Sundays 10 a.m. to 6 p.m.. Schedule may include varied hours, evenings, weekends, and holidays.

Requirements:

Customer Service

• Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine "Thank you"

Culture

• Approach daily tasks, projects and follow-up communication with energy and sense of urgency
• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
• Show respect and appreciation for others and Scheels
• Arrive to work and meetings 10 minutes early

Team Mentality

• Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

• Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
• Ability to adapt to a changing work environment
• Ability to apply concepts of basic math, grammar, punctuation and spelling

Dress Code

• Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Efficiency

• Demonstrate pride and ownership of their work while meeting expected deadlines

Education & Experience:

The ideal candidate will have a minimum of a high school diploma, or general education degree (GED); 1-3 months of related experience or training; or equivalent combination of education and experience.

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Medium work Exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects

Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

Benefits: Scheels offers a full benefits package which includes, health, dental, vision, life insurance, short/long term disability, Paid Time Off, Maternity/Parental Leave, and Bereavement Leave. To see a full list of benefit offerings from Scheels visit scheels.com/careers

EQUAL EMPLOYMENT OPPORTUNITY

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.