Manager

About the Role:

The Manager role is pivotal in driving the success and operational excellence of the team and organization. This position is responsible for overseeing daily activities, ensuring that projects and tasks are completed efficiently and align with company goals. The Manager will lead, motivate, and develop team members to achieve high performance and foster a collaborative work environment. They will also be instrumental in strategic planning, resource allocation, and problem-solving to meet business objectives. Ultimately, the Manager ensures that both team and organizational targets are met while maintaining a positive and productive workplace culture.

Branch Manager Qualifications — Poplar Bluff

• High school diploma or GED required.
• Previous management or supervisory experience preferred.
• Experience in home care, healthcare, or a related field preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to oversee daily office operations, coordinate schedules, and support staff.
• Ability to recruit, hire, train, and supervise caregivers.
• Comfortable using computers, email, and electronic documentation systems.
• Ability to maintain accurate records and protect confidential information.
• Professional, dependable, and compassionate.
• Ability to build relationships with clients, families, referral sources, and community partners.
• Valid driver’s license, reliable transportation, and willingness to travel locally.
• Willingness to participate in an on-call rotation.
• Familiarity with Poplar Bluff and surrounding communities preferred.

Branch Manager Responsibilities — Poplar Bluff

• Oversee daily branch operations and maintain an organized, welcoming office.
• Help establish and grow Caring Hands’ presence in Poplar Bluff and surrounding communities.
• Recruit, interview, hire, train, and supervise caregivers and office staff.
• Coordinate staff schedules and arrange coverage to meet client needs.
• Monitor service delivery to ensure clients receive dependable, quality care.
• Communicate with clients, families, caregivers, and referral sources.
• Address concerns, resolve scheduling issues, and follow up on complaints promptly.
• Maintain accurate client and employee records.
• Monitor electronic visit verification, documentation, and timekeeping for accuracy.
• Ensure staff follow company policies and applicable program requirements.
• Coordinate with nurses and management regarding changes in client needs.
• Build referral relationships through marketing and community outreach.
• Participate in the on-call rotation and contact leadership when additional support is needed.
• Keep leadership informed of staffing needs, operational concerns, and branch progress.