Hospitality Team Member (Night Time)

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About Chick-fil-A:

Chick-fil-A is dedicated to providing exceptional service, delicious food, and a welcoming atmosphere for our guests. Our team members are the heart of our operations, and we pride ourselves on creating a positive, supportive environment where each person can thrive. As a Front of House Team Member, you'll play a key role in ensuring that every guest has a memorable experience.

Job Summary:

As a Hospitality Team Member in a multi-role capacity, you will work across different areas of the front of house, contributing to various positions such as cashier, order taker, dining room host, drive-thru associate, and more. You will be responsible for delivering friendly and efficient service, maintaining a clean and welcoming environment while supporting the team to ensure a smooth, fast-paced operation. Your flexibility, strong communication, and teamwork skills will be key in this role.

Key Responsibilities

Cashier/Order Taker:

• Greet guests with a positive and friendly attitude as they approach the counter or drive-thru (including outside - must be okay with fluctuating weather conditions.
• Accurately take customer orders, offering menu suggestions, upsells, and ensuring clear communication about special requests or dietary needs.
• Process payments quickly and efficiently, providing guests with correct change and receipts.
• Stay knowledgeable about menu offerings, new items, and promotions to offer the best service.

Dining Room Host:

• Maintain cleanliness of the dining area, including wiping down tables, restocking condiments, taking out trash, sweeping & mopping floors.
• Help guests find seating, ensure their needs are met during their meal, and provide a welcoming atmosphere.
• Engage with guests to ensure satisfaction, resolve any concerns promptly, and offer assistance as needed.
• Maintain cleanliness of the restrooms and children's play area
• Assist team in delivering food to the appropriate guest(s)

Drive-Thru Associate:

• Take and fulfill drive-thru orders efficiently while maintaining a friendly, upbeat tone.
• Hand off food and drinks to guests, ensuring accuracy and quality.
• Maintain cleanliness of the drive-thru area, ensuring a positive experience for customers in their vehicles.

Team Collaboration:

• Work as a team player by assisting co-workers in other areas as needed, supporting a smooth and efficient operation.
• Communicate effectively with kitchen and front-of-house staff to ensure timely and accurate order fulfillment.
• Adapt to different roles within the front of house, switching between positions based on the needs of the restaurant.

General:

• Follow all Chick-fil-A procedures for food safety, cleanliness, and customer service.
• Stay organized and focused while managing multiple tasks simultaneously.
• Maintain a positive, courteous, and professional demeanor with both customers and fellow team members.

Other positions include Milkshakes, Drinks & Bagging

Being a part of the closing team at Chick-fil-A is a significant responsibility and offers several benefits, both for the individual team member and for the overall restaurant operation. Here's why it's important:

• Ensuring a Smooth End to Operations: The closing team plays a key role in making sure the restaurant is fully prepared for the next day's service. This involves cleaning, restocking, and ensuring that all equipment is properly shut down. Without the closing team's efforts, the restaurant could face challenges when it opens the next day.

• Maintaining the Chick-fil-A Standard: Chick-fil-A is known for its exceptional customer service and high operational standards. As part of the closing team, a team member helps to maintain these standards by making sure everything is in order. This ensures the restaurant's reputation for cleanliness, organization, and quality service is upheld, even when the store is not serving customers.

• Team Collaboration: Closing shifts often require strong teamwork to get everything done efficiently. As a closing team member, you will work closely with others, fostering communication and collaboration skills. It's an opportunity to build relationships with coworkers and demonstrate leadership by helping others if needed.

• Learning Responsibility and Time Management: Closing a store involves a series of time-sensitive tasks that need to be completed before the restaurant can fully shut down for the night. This teaches valuable skills in time management and responsibility, which are transferable to many other jobs and life situations.

• Creating a Sense of Ownership: Being part of the closing team allows you to have a hand in the final steps of the day's operations, giving you a sense of ownership over the restaurant's success. You are directly contributing to the next day's readiness, which can be rewarding.

• Preparing for the Next Shift: Closing the restaurant properly helps to ensure that the morning team can hit the ground running, minimizing delays or issues when the store opens. This benefits both team members and customers by creating a smoother and more efficient operation.

• Building Leadership Skills: Depending on the level of responsibility assigned, closing shifts can also be an opportunity to take on a leadership role. You might oversee certain tasks, train new team members, or help problem-solve, which can help develop your leadership potential.

In summary, being on the closing team at Chick-fil-A is essential for the smooth operation of the restaurant, and it also offers personal growth opportunities. It allows you to develop valuable skills while making a direct impact on the success of the team and the restaurant as a whole.

REQUIREMENTS

• Strong Communication skills, with a focus on delivering a friendly and remarkable customer experience
• Ability to multi-task
• High level attention to detail
• Ability to stand for extended periods of time & lift up to 25lbs
• Prior customer service experience
• Strong team player with can-do attitude

Chick-fil-A is an Equal Opportunity Employer.

We value diversity and are committed to creating an inclusive environment where all team members can thrive. If you're ready to join a team where you can grow, have fun, and make a real impact, apply today!

Why Join Us?

• Competitive pay and flexible hours.
• Free meals during shifts.
• Opportunities for growth, leadership development, and promotions.
• A positive, team-oriented work environment.
• Health, dental, and vision benefits for full-time employees.