Field Service Technician

Job Description Job Description Compressed Air & Fluid Systems Service Technician Location: Charleroi, PA (Remote) Is this you? * Do you excel at diagnosing complex electro-mechanical issues on industrial equipment? * Are you fluent with laser alignment and vibration analysis tools? * Do you enjoy being the person customers trust for rapid, high-quality field support—any time, day or night? * Can you translate findings into clear reports and identify follow-on opportunities in CRM? Key responsibilities * Provide on-site installation, repair, and commissioning support for Ingersoll Rand equipment to meet performance standards. * Maintain a safety-first mindset; promptly report incidents/near misses with a target of zero lost-time events. * Support sales by attending customer calls, conducting technical walk-downs, and shaping differentiated solutions. * Submit service reports, customer call notes, time sheets, and expenses on time to enable accurate follow-up and invoicing. * Recommend procedural and process enhancements to improve response speed and data quality. * Follow department guidelines to ensure consistency and service excellence. * Apply vibration diagnostics and laser alignment for testing, balancing, and troubleshooting. * Generate aftermarket leads; document insights to expand installed base visibility in the CRM. Qualifications * 3+ years of hands-on experience in millwright/maintenance/engineering/field service or comparable technical role. * High school diploma or equivalent. * The job includes an assigned vehicle, so the candidate must have a valid license and be able to pass a Motor Vehicle background check. Competencies we value * Strong people skills; clear written and verbal communication. * Collaborative approach with the ability to work independently. * Microsoft Word, Excel, and PowerPoint proficiency. * Outstanding organization, prioritization, and problem-solving. * Effective conflict resolution and escalation judgment. * Integrity, analytical rigor, and comfort working virtually. Preferred experience * Technical coursework or pursuit of a technical degree. * Evidence of progressive responsibility and leadership. * Specifying replacement parts for engineered systems. * Industrial sales or technical selling background. * Troubleshooting vibration, system, and aerodynamic challenges. Travel, schedule, and incentives * Up to 80% travel; international trips possible. * Role supports customers' 24/7 service needs. * Annual incentive plans available. Compensation & benefits Pay range: $65,000-$85,000, depending on skills, experience, training, certifications/licensure, and location. Benefits include medical/prescription, dental, vision, wellness programs, life insurance, a strong 401(k), paid time off, and an employee stock grant—reinforcing our culture of ownership. Who we are Ingersoll Rand (NYSE: IR) powers mission-critical flow and life science technologies. With 160+ years of innovation and 80+ brands, we support industries from life sciences and food & beverage to clean energy, infrastructure, and manufacturing. Our entrepreneurial, ownership mindset helps us deliver in the toughest conditions. Learn more at IRCO.com. Technical proficiencies * Heavy Equipment Repair * Service * Industrial Electrical Experience * Industrial Electrical Systems * Equipment Diagnostics & Troubleshooting * Equipment Installation & Wiring * Equipment Repair & Maintenance Equal opportunity Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.