Senior Client Manager

Senior Client Manager

Department: Engineering

Employment Type: Full Time

Location: Columbus, OH

Reporting To: Mark Mitchell

Description

Help Shape the Future of Education.

Communities are investing in their schools like never before. As districts pass levies, campuses expand, and learning environments evolve, the opportunity to make a lasting impact has never been greater.

At HEAPY, we believe the spaces where students learn, teachers inspire, and communities gather should be thoughtfully designed to support future generations. We're looking for a Senior Client Manager to help lead that work in our growing Education Practice .

This role is ideal for an experienced engineer or project manager who brings a strong foundation in engineering design and has grown into leading projects, teams, and client relationships. You'll use your technical experience to understand the work and guide multidisciplinary teams, while focusing your time on project leadership, strengthening client partnerships, and identifying opportunities to grow our work across K-12 schools, colleges, and universities.

Why This Role Matters

As a Senior Client Manager, you'll be a trusted advisor to clients, guiding projects from initial conversations through successful completion while ensuring an exceptional client experience every step of the way. You'll collaborate with engineers, designers, architects, and construction partners to bring complex educational projects to life-all while helping strengthen and grow long-term client relationships.

With continued investment in educational facilities across the region, you'll have the opportunity to help shape the future of schools and campuses that serve students for decades to come.

What You'll Do

• Lead multidisciplinary engineering projects serving K-12 school districts, colleges, and universities.
• Build and maintain strong relationships with clients, becoming a trusted partner throughout each project.
• Manage project scope, budgets, schedules, staffing, and overall project performance.
• Coordinate engineering teams across multiple disciplines to deliver high-quality solutions.
• Support business development efforts by identifying opportunities, developing client relationships, and helping win future work.
• Partner with practice leaders to grow HEAPY's Education portfolio throughout the region.
• Foster collaboration while delivering a Superior Client Experience on every project.

Why HEAPY?

At HEAPY, we're more than an engineering firm-we're a team committed to building a more sustainable, healthy, and resilient world. Our Colleague First culture encourages collaboration, flexibility, continuous learning, and professional growth.

Here, you'll have the opportunity to develop lasting client partnerships, mentor talented colleagues, and help create educational environments where students and communities thrive.

If you're looking for a leadership role that combines engineering expertise, relationship building, and meaningful project work, we'd love to meet you.

Click here to learn more about HEAPY!

Key Responsibilities

DUTIES & RESPONSIBILITIES

• Guides HEAPY service delivery to ensure consistency with the appropriate service operating procedures and identified milestones.
• Oversees project execution with a strategic focus on profitability, ensuring efficient resource allocation, cost control, and streamlined workflows.
• Participates in project costing and bid/proposal preparation to the extent required.
• Assumes a pivotal role in identifying and pursuing opportunities to expand HEAPY service offerings within existing accounts and across all verticals of the business.
• Drives project quality by ensuring deliverables meet HEAPY standards, client expectations, and all regulatory requirements. This includes proactively identifying and resolving issues to maintain accuracy, consistency, and technical excellence.
• Establishes client - HEAPY - architect - construction manager liaison network to keep all interested parties informed of project communication, planning, schedule, and work progress.
• Collaborates with the Practice Director, Operations Manager, and practice design managers to form a project work team as appropriate and sees that responsibilities are assigned, and execution of tasks are initiated and completed according to schedule.
• Holds regularly scheduled project progress review meetings to ensure that:
  • A project contract's terms, conditions, and specifications are being met.
  • Project personnel adhere to federal and state regulatory requirements and company policies.
  • Delays and cost overruns, at best, are entirely avoided, or, at worst, kept to a minimum.
  • Resource requirements, equipment, materials, and quality problems are recognized for timely intervention and resolution.
• Represents the HEAPY culture, maintains colleague morale and interacts appropriately with client counterparts.
• Upholds a strong quality culture through clear expectations, thorough reviews, and continuous improvement
• Ensures information for progress billing purposes is submitted correctly and on time.
• Meets with client management as necessary during a project's terms to resolve issues and upon project completion to obtain final client approvals.
• Participates actively in the client feedback process and maintains a leadership role in understanding client comments, positively engaging with the client when opportunities to improve our performance are identified.
• Maintains a continuing business relationship with assigned clients as part of ongoing business development efforts.
• Engages clients to understand potential service needs and works through those opportunities to the proposal stage and final sale.
• Reports client management activities and opportunities using CRM system.
• Typically engages directly in design and maintains design oversight and leadership relating to discipline/expertise for projects managed.
• Takes ownership of or executes capture strategies, ensuring alignment with client needs and HEAPY's services, from early positioning through proposal and award, while collaborating with internal teams to maximize win probability.
• Other duties as assigned.

Skills, Knowledge and Expertise

QUALIFICATIONS

Normally requires a 4-year degree in Engineering and typically 8+ years of experience in design engineering. Professional registration is preferred. Prior job assignments typically include project engineering and Project Manager I responsibilities.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Ability to remain sedentary at desk for long periods of time while operating a keyboard and using a computer screen.
• Ability to communicate in person and via phone with other individuals.
• Possession of Reliable transportation to and from the project.
• Ability to work in all elements of indoor and outdoor environments which include the heat, cold, rain, snow, wind, etc.
• Ability to access all areas of the jobsite with activities that include ascending and descending stairs, scaffolding, ladders, navigating elevation changes, etc.
• Capable of working in physical positions that may include maneuvering self into different positions traditionally is achieved by kneeling, sitting, standing, squatting, bending over, etc.
• Ability to move, transport, or position items weighing up to 25 lbs.
• Ability to apply established protocols and practices in a timely manner and follow safety guidelines for both company and clients.
• Ability to gather, organize and evaluate information related to projects and calculations (such as finances, timelines, etc.).

Benefits

• Built for People, Not Just Projects - a collaborative, colleague-first culture where you can do your best work
• Thrive with HEAPY Benefits - premium medical, dental & vision coverage designed with you in mind
• Invest in Your Future - 401(k) with competitive contributions to help you plan ahead
• Be Rewarded for Your Impact - 10-15% annual bonus potential tied to company performance and your contributions
• Own Your Time - open PTO and paid sick time that gives you the flexibility to recharge when you need it
• Wellness Week - we hit pause the final week of the year so you can rest, reset, and reflect
• Feel Your Best - annual wellness benefit bonus focused on your overall well-being
• Grow with Purpose - annual professional development stipend to support your career goals

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