Phone Operator/Centralized Scheduler

Telephone Operator/Centralized Scheduler

Clearview Cancer Institute is north Alabama's leading cancer treatment facility. For over 30 years Clearview Cancer Institute has provided leading-edge treatment and compassionate care to those diagnosed with cancer or blood disorders. Clearview offers every service and amenity needed in an outpatient setting and our dedication to research and involvement in Phase I-IV clinical trials gives our patients the opportunity to receive potentially life-saving treatment options.

The purpose of the Telephone Operator/Centralized Scheduler is to support Oncology Specialties by operating the telephones and connecting callers to the appropriate person. Other duties include confirming, cancelling, and rescheduling appointments.

Essential Job Functions

• Answer a high volume of calls in a timely manner and transfer and/or take detailed messages according to company standards.
• Maintain detailed and accurate call record.
• Distribute information to the appropriate person or department in a timely manner.
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.
• Establish and maintain effective working relationships with coworkers, supervisors, and the general public.
• Schedule and confirm patient appointments.
• Answer telephones and direct calls to appropriate staff.
• Receive and route messages and documents as needed.
• Perform reminder and no show calls.
• Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications as needed to do work assigned.
• Perform various clerical and administrative functions as needed.
• Transmit information or documents as needed, using computer, mail, or fax machine.
• Other duties as assigned.

Qualifications

• Excellent telephone etiquette skills.
• Must be organized.
• Must be able to prioritize phone calls and multitask.
• Must be able to complete calls and necessary follow-up in a timely manner.
• Must be professional, polite, and patient to the needs of others.

Education/Experience

• Must have a high school diploma or equivalent.
• Experience in medical office setting preferred.

Working conditions

This position requires working in an office environment in a clinical facility. This position deals largely with the public so patience and a pleasant personality are important.

Physical requirements

This job requires sitting at a desk and answering phone calls for up to eight hours a day.

Direct reports

This position is not a supervisory position.