UX Designer

Job Title: Senior Product Experience (UX) Designer – Enterprise Products Overview / Summary

We are seeking hands-on Product Experience Designers to support strategic Operations modernization workstreams. These resources will modernize internal experiences used by underwriters, call center representatives, agents, and agent team members, with a focus on complex workflows, legacy system pain points, and improved end-to-end service experiences.

Each Product Experience Designer will own a complex experience workstream from discovery through design execution. The role includes conducting research, creating user-centered designs, collaborating with cross-functional teams, and translating business requirements into human-centered design solutions.

Key Responsibilities

• Own complex experience workstreams from discovery through design execution.

• Conduct stakeholder and user interviews.

• Map current-state and future-state user journeys.

• Synthesize research findings and analytics to identify pain points and opportunities.

• Define user scenarios, information architecture, and user flows.

• Create wireframes and interactive prototypes using Figma.

• Iterate designs based on stakeholder feedback and usability findings.

• Partner with business analysts, product managers, developers, designers, and Experience Leads to translate business requirements into design solutions.

• Present design rationale and educate partners on UX principles.

• Balance business needs, user needs, technical constraints, accessibility, and design-system standards.

• Move work forward with limited supervision while following internal design practices, training materials, and the native design system.

• Learn business operations domains, including agent support, underwriting support, call center workflows, case/task management, and internal operational processes.

• Use research and analytics to support continuous improvement.

• Design AI-enabled workflows and utilize GenAI tools.

Required Qualifications

• Strong product experience design, enterprise UX, and systems-thinking capabilities.

• Experience owning complex experience workstreams from discovery through design execution.

• Ability to conduct stakeholder and user interviews.

• Experience with journey mapping, experience mapping, and complex workflow design.

• Strong skills in research synthesis, affinity mapping, insight synthesis, hypothesis formulation, storytelling, and critical evaluation.

• Experience creating information architecture, user flows, scenarios, wireframes, high-fidelity designs, and interactive prototypes.

• Proficiency with Figma, including design documentation.

• Experience applying design systems and native components consistently.

• Experience supporting user research and usability testing, including interviews, findings documentation, and iterative design.

• Understanding of accessibility fundamentals.

• Strong stakeholder communication and cross-functional collaboration skills.

• Ability to translate ambiguous business requirements into clear design direction.

• Comfortable balancing business needs, user needs, technical constraints, accessibility, and design-system standards.

• Comfortable using GenAI tools and designing AI-enabled workflows.

Desired Skills

• Experience with internal enterprise tools.

• Experience designing complex workflows and support experiences.

• Data visualization experience.

• Analytics-informed design experience.

• Agile delivery experience.

• Experience designing AI-enabled workflows.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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