IT Help Desk Technician

Salary: $49,920 - 69,098 per year Requirements:

• High school education or equivalent, along with specialized training gained through vocational coursework or on-the-job experience
• Ability to perform the duties of the role successfully
• A+ certification preferred
• Other entry-level technology certifications are beneficial

• Prioritize user and system issues efficiently, escalating more complex problems to senior personnel or management when needed
• Support end users promptly by resolving issues through established procedures, diagnostics, and discussion
• Train new and existing users on updates to network procedures or software
• Perform system builds, install hardware and software, set up network printing, and maintain user accounts, environments, and configuration bases
• Apply a general understanding of ISO 27001 standards as they relate to the role

• Hardware
• Support
• Network
• Security

More:

We are NIC Global, a single-source manufacturer providing turn-key mechanical and electromechanical assembly, expert sheet metal fabrication, and global sourcing of metal and plastic components. We serve customers including Philips, PACCAR (Kenworth & Peterbilt), Schweitzer Engineering Laboratories, Physio Controls, and Leviton, and we employ more than 600 people across Washington, Tennessee, Ohio, and Texas. Our Spokane team enjoys a fun, supportive atmosphere with employee appreciation events, holiday parties, cookouts, company gifts, and recognition programs. We also offer strong benefits, including health, dental, vision, life, AD&D, disability, accident, and critical illness coverage, FSA options, 401(k) with employer match, tuition reimbursement, PTO accrual, and holiday pay.

last updated 41 week of 2026