Staffing Operations Supervisor

Job Description

Job Description

About the Role

Staff Pro is seeking a Staffing Operations Supervisor to lead and manage temporary field employees across assigned client accounts in Destin, Florida. This is a hands-on leadership role for someone who thrives in a fast-paced environment, enjoys working with people, and takes pride in delivering excellent service to both clients and employees.

As a SOS, you will be the on-site leader and primary point of contact for your field team , ensuring employees are prepared, properly staffed, on time, compliant, and performing at a high level. You will also work closely with clients to maintain strong relationships, resolve staffing needs, and identify opportunities to grow our business.

The ideal candidate is organized, decisive, dependable, and comfortable making real-time decisions in a dynamic staffing environment.

Key Responsibilities

Workforce Supervision & Leadership

• Lead, manage, and motivate temporary field employees assigned to your accounts.
• Assign and oversee employee responsibilities during shifts, events, and assignments.
• Set clear expectations for attendance, conduct, appearance, and job performance.
• Address employee performance and attendance issues in partnership with HR & Compliance.
• Determine employee readiness for placement and continued scheduling based on performance and reliability.
• Conduct effective pre-shift and pre-event briefings to ensure employees understand expectations, dress requirements, job duties, and site-access requirements.
• Serve as the on-site authority for your team and resolve questions or performance concerns in real time.

Scheduling & Workforce Deployment

• Oversee scheduling and deployment of field personnel across assigned accounts.
• Ensure staffing coverage, timely employee confirmations, and accurate headcounts.
• Monitor attendance and no-call/no-show activity.
• Coordinate real-time replacements and backfill staffing when needed.
• Maintain staffing levels and respond quickly to last-minute changes and client requests.
• Develop and recruit talent within your assigned market, using Talent Acquisition support primarily for overflow needs.

Client Service & Account Growth

• Serve as an operational point of contact for assigned clients.
• Communicate proactively regarding staffing coverage, employee confirmations, schedule changes, and last-minute needs.
• Build strong, professional relationships with clients and employees.
• Identify opportunities to expand existing accounts by introducing additional staffing solutions, roles, shifts, and departments.
• Develop client relationships that generate referrals and opportunities for new accounts or locations.
• Deliver an exceptional customer experience, with a goal of achieving ClearlyRated satisfaction scores of 9 or 10 .
• Address client feedback promptly and work to resolve service issues before they escalate.
• Support the Operations Manager with account reviews, escalations, and new account/program launches.

Compliance & Documentation

• Confirm employees are properly onboarded and meet all required employment and site-specific qualifications before placement.
• Verify completion of required I-9, E-Verify, background screening, drug screening, certifications, and other client requirements as applicable.
• Report workers' compensation incidents and workplace accidents on the day they occur and complete required documentation accurately and on time.
• Work closely with HR & Compliance to ensure state-specific requirements are followed.
• Confirm job requisitions are properly entered into the Job Order Module before recruiting begins.
• Maintain accurate employee and assignment records in applicant tracking and workforce management systems.
• Identify and escalate work authorization, documentation, safety, and compliance concerns promptly.

Operations & Performance

• Ensure field employee timekeeping is accurate and complete to support timely payroll processing.
• Track attendance, staffing coverage, fill rates, and other operational metrics.
• Provide regular updates and performance information to the Operations Manager.
• Identify opportunities to improve staffing processes, employee productivity, and service quality.
• Provide hands-on operational support during major events, staffing surges, launches, and other high-demand periods.

What We're Looking For

Required Qualifications

• High school diploma or GED.
• 2+ years of experience in staffing, scheduling, workforce coordination, operations, or a related field.
• Previous lead, supervisory, or team-management experience.
• Strong organizational and communication skills.
• Ability to make quick decisions and solve problems in a fast-paced environment.
• Ability to manage multiple employees, assignments, and client needs simultaneously.
• Strong attention to detail and follow-through.
• Comfortable working flexible hours, including nights, weekends, and high-volume events when required.

Preferred Qualifications

• Associate's or bachelor's degree in Human Resources, Business, Operations, or a related field.
• Experience in temporary staffing or workforce solutions.
• Experience supporting hospitality, light industrial, events, skilled trades, or similar staffing environments.
• Experience with applicant tracking systems, workforce management platforms, scheduling systems, or timekeeping software.
• Experience managing client relationships and growing existing accounts.

What Success Looks Like

A successful Field Supervisor at Staff Pro is someone who:

• Builds a reliable, high-performing field workforce.
• Keeps staffing assignments fully covered and responds quickly to call-offs.
• Creates clear expectations and holds employees accountable.
• Maintains strong relationships with clients and employees.
• Identifies opportunities to expand and grow assigned accounts.
• Keeps documentation, timekeeping, and compliance requirements accurate.
• Remains calm, professional, and solutions-focused when challenges arise.
• Takes ownership of the success of every shift and assignment.

Why Join Staff Pro?

At Staff Pro, you'll have the opportunity to make a direct impact on our employees, clients, and overall business success. This position is ideal for a hands-on leader who enjoys being in the field, solving problems, building relationships, and creating high-performing teams.

If you're a people-focused leader who can manage a fast-moving workforce while delivering exceptional client service, we'd love to hear from you.

Apply today to join Staff Pro!

Staff Pro is an Equal Opportunity Employer.

Founded in August of 2005 in Gulfport, MS in an effort to aid with the clean-up and reconstruction efforts along the US Gulf Coast after being hit by Hurricane Katrina. Shortly thereafter, Staff Pro began filling vacant positions primarily in hotels and casinos left by the exodus of the local population. With a commitment towards service and relationship building, Staff Pro grew organically as new accounts were obtained by word of mouth. Today, we pride ourselves in servicing over 400 customers and employing more than 3000 talented individuals nationwide.

Staff Pro’s niche within the broader U.S. staffing industry is the offering of employee services to management companies of hotels, resorts, and casinos, although, in an attempt to safeguard our employees from the pandemic’s impact on the hospitality sector, we have successfully penetrated other industries, transforming into a company that is more agile and expansive.

Today, Staff Pro delivers comprehensive staffing, outsourcing, sanitization and facility support services in multiple industries throughout the United States.

Company Description

Founded in August of 2005 in Gulfport, MS in an effort to aid with the clean-up and reconstruction efforts along the US Gulf Coast after being hit by Hurricane Katrina. Shortly thereafter, Staff Pro began filling vacant positions primarily in hotels and casinos left by the exodus of the local population. With a commitment towards service and relationship building, Staff Pro grew organically as new accounts were obtained by word of mouth. Today, we pride ourselves in servicing over 400 customers and employing more than 3000 talented individuals nationwide. \r\n\r\nStaff Pro’s niche within the broader U.S. staffing industry is the offering of employee services to management companies of hotels, resorts, and casinos, although, in an attempt to safeguard our employees from the pandemic’s impact on the hospitality sector, we have successfully penetrated other industries, transforming into a company that is more agile and expansive. \r\n\r\nToday, Staff Pro delivers comprehensive staffing, outsourcing, sanitization and facility support services in multiple industries throughout the United States.